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Support Analyst/merchandise

3 weeks ago

Midrand, South Africa HRnMORE Full time

To be responsible for technical support of the PLM / Oracle Merchandising systems, through the effective resolution of incidents and problems, including after-hours standby and support where necessary
- To participate in requirements analysis, solution mapping, configuration, and documentation of the same, to address business requirements.
- To analyse and address issues, and recommend appropriate solutions
- To be responsible for the definition and execution of test plans and procedures, to ensure the successful implementation of system changes
- To administer technical administration and configuration, with support from 3rd party vendors
- To perform admin and housekeeping for the systems
- To assist in end-user training

**A**pplicants should meet the following Requirements**:

- Grade 12
- Related tertiary qualification
- Experience in ERP Systems (Advantageous)
- Knowledge of databases and using SQL tools to interrogate data (Advantageous)
- Organisational skills
- Oral and written communication skills
- Analytical thinking and problem-solving
- Ability to work well in a rapidly changing environment