Data Analyst

2 weeks ago

Randburg, South Africa Prime Reason Full time

MultiChoice is looking to appoint a Global Data Analyst. The Data Analyst will be joining the team to help drive the proactive monitoring of data quality, ongoing data cleansing and supporting BAU data issues to improve overall quality and reliability of data with an ultimate objective to improve and enhance the business decision making within the Firm.

**Key Customers**

**Internal**:DStv customers, 3rd party service providers, creative and advertising agencies

**External**:Information Technology division, Marketing division, Finance division, Customer Service team

**Purpose of the Position**

To drive the proactive monitoring of data quality.
**Skills and Experience** Technical & Specialist Knowledge**
- Expert level skills in MS SQL and scripting
- Expert level skills Microsoft Office Excel, including VB programming
- Strong hands-on experience with Power BI, Tableau or similar data visualization tools
- SAP ECC and S4 HANA experience is desirable but not required.
- Strong knowledge of Microsoft Office 365 Suite (or similar)

**Responsibilities**
- Triage business data change requests
- Creation of weekly ad hoc SQL scripts to update offline system replicating mass data changes in global ERP system
- Create and maintain complex SQL scripts used to support data reconciliation processes, and work with the various teams to improve data reconciliation tools, including:

- Monitor data discrepancies across the GPMS landscape
- Analyse the root cause of discrepancies and coordinate actions for resolution (e.g., raising tickets and contacting the business, co-ordinate resolutions via SAP Centre, Shared Service Centre or other team(s) responsible for data corrections in the relevant systems)
- Work with regional teams to support development of global data quality practices and policies
- Support development and delivery of data quality reports across the organizations systems
- Carry out proactive data cleansing to enable consistent data values across the global platforms
- Support development and deployment of Global Data Governance model
- Provide accurate data reports to stakeholders upon request
- Support management and execution of data projects

**Other** Qualification**
- Appropriate tertiary education in IT, Business, Analytics or other related field; equivalent work experience in lieu of a degree is acceptable
- Experience working with a Shared Service Centre and/or BPO (Business Process Outsourcing) is highly desirable.
- Experience working in a global organisation with cross-jurisdictional teams

**Experience**
- Minimum of 5-8 years of experience working on performance marketing with a focus on user retention and loyalty
- Understanding of customer journey and lifecycles
- Understanding of referral and loyalty programs
- Experience with reward campaign management tools
- Project management and Digital platform experience preferred

Job Reference: YRPO00357

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