Product Support Manager

7 days ago

Worcester, South Africa Orchard Suppliers Full time

**Duties and Responsibilities**
- As the Product Support Manager, you will focus on developing dealer's product support capability, influencing dealer management, establishing business plans and follow up, and assisting with execution as required while holding dealers accountable for achieving agreed sales goals.
- Drive product and performance issue resolution by developing dealer's technical and customer support capability throughout South Africa
- Utilising company tools, pre-empt and resolve technical and or parts issues impacting machine up-time and performance and the customer experience
- Execute and uphold various company policies relative to warranty and other reimbursement functions
- Maintain current product knowledge on features and benefits of all equipment imported by the company.
- Monitors competitor activity/products and timely communicates to management, accordingly.
- Maintains all dealer information in assigned territory for sales management.
- Knows and follows a defined sales process.
- Satisfies/Meets quarterly sales goals established by Business Manager.
- Assists with the preparation and execution of dealer events as well as national events i.e., Nampo Bothaville & Nampo Cape.
- Conducts new equipment field demonstrations in liaison with dealers.

**Skills**
- Must be a self motivated and hardworking individual with high energy levels.
- Be thorough in the completion of all tasks.
- 5+ years equipment sales experience.
- Knowledge of agricultural equipment and farming or operational practices in general.
- Effective communication in both Afrikaans and English.
- Ability to work flexible hours and frequently be away from home.
- Excellent customer relationship skills.
- Ability to analyse and interpret basic sales reports.
- Agricultural diploma or relevant work experience.

**Salary and Benefits**

Orchard Suppliers offers a comprehensive employee benefits package. Our competitive basic salary, commission scheme and excellent benefits package include access to health insurance, pension, company vehicle and cell phone allowance - all the benefits to make your job and life more enjoyable and successful.

**Job Types**: Full-time, Permanent

**Salary**: R15,000.00 - R35,000.00 per month

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