Assistant Retail Manager Canal Walk

leading Footwear manufacturer is looking for an Assistant Store Manager who will help the store achieve sales budgets, and provide excellent customer service to every customer.

Location: Century City, Cape Town

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:
Customer Service & Sales
- Acknowledge every customer within 30 seconds
- Deliver excellent customer service to every customer by following customer service procedures
- Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
- Close the sale & secure add on sales
- Invite your customers back & turn them into fans
- Monitor your daily sales against your individual budget every few hours
- Assist the Manager in maximising sales through driving conversion

Inventory
- Replenish footwear, apparel and accessories from the storeroom daily and ensure floor fully stocked up before closing.
- Minimising shrinkage by zoning the store, acknowledging customers, and following the changing room policy
- Ensure stock entries in the POS system are accurate
- Process deliveries by checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
- Assist the team in weekly/monthly/quarterly stock take counts
- Process customer orders

Daily Operations
- Follow Operational Game Plan
- Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, sweeping, emptying bins, clearing counter area and tidying change rooms
- Assist the manager with Open/Close the store
- Assist the manager with cashing up daily and banking
- Complete month end audit and all relevant paperwork.

Training and Team Management
- Your training is your responsibility
- You must attend the monthly/quarterly training sessions
- Set up a monthly meeting with your Store Manager to discuss you progress through the Knowledge Pack
- These are essential as they will determine your eligibility for promotion
- Assist the manager in developing the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales Training

Merchandising
- Observe the store & maintain stock presentation in accordance with brand standards
- Ensure sizes are replenished
- Ensure apparel is neatly folded or hung & that shoes a stacked by size
- Assist the team to change the windows/mannequins every 2 weeks
- Ensure POS materials are stored in an area to avoid damage

**In the absence of the Store Manager you will have additional responsibilities**:
Customer Service & Sales
- Conduct the daily team meeting to ensure the team are aware of daily sales targets and provide support to achieve these targets
- Ensure all team members are aware of their daily tasks
- Ensure all team members are delivering excellent customer service to every customer by following the customer service procedures
- Monitor the individual team members daily sales against their individual budget every few hours

Inventory
- Ensure the team members are replenishing footwear, apparel and accessories from the storeroom daily and ensure floor fully stocked up before closing.
- Ensure the team maintains the storeroom to brand standards

Daily Operations
- Open/Close the store
- Bank/Drop cash Takings
- Complete rosters & allocate tasks
- Analyse and explain variances in daily sales report
- Where applicable complete weekly time sheets
- Co-ordinate lunch breaks

Merchandising
- Ensure the team maintain stock presentation in accordance with brand standards
- Ensure the team have neatly folded or hung the apparel & that shoes are stacked by size

**REQUIREMENTS**:

- Outgoing determined self starter
- Excellent customer service skills
- Solid retail experience
- Demonstrated ability to achieve sales budgets
- Good attention to detail
- Demonstrated ability to driving and developing a team

Pay: Up to R13 000,00 per month

Work Location: In person