Debt Review Sales Team Leader

2 days ago

Durban, South Africa Legal & Debt Solutions Full time

An experienced Team Leader is required to manage and guide a team of debt counselling agents to reach required sales targets. Do you have proven coaching skills and an awesome sales background? If so, this could be the position for you.

**What you’ll do**
- Leading and managing a team of Debt counselling sales agents
- Performance Management, coaching and developing team.
- Drive staff to achieve required targets and is accountable for teams overall sales targets
- Assessment of agent calls - QA.
- Assisting with interviews & Role plays.
- Dealing with escalated queries/problems.
- Ensuring continual communication between management and staff.
- Adhere to and enforce internal policies.
- Inspire, motivate, and support their team.

**What you’ll need**
- Excellent verbal and numeric communication skills
- Sales Orientated
- Quality driven
- People-focused
- Attention to detail
- Strong Interpersonal skills
- Strong Leadership skills
- Problem solving skills
- Decision making skills
- Stress tolerance
- Excellent time management skills
- Organizational awareness
- Ability to work within a team and drive team culture.

**Qualifications & Experience**
- Grade 12 - essential
- 2 years sales experience - essential
- 2 years management/leadership experience - essential
- Proficient in English - essential (writing, reading, speaking)
- Bi-lingual - advantage (writing, reading, speaking)
- Debt counselling knowledge/ experience - advantageous
- Computer literate - MS Office, especially Excel - essential.

**Salary**: R10,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- debt review: 2 years (required)

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