IT Manager

**Overview**

**Key Responsibilities and Accountability**
- Lead the execution of the IT strategy, ensuring alignment with group governance, policies and procedures
- Lead large-scale IT projects, including the design, deployment and integration of new IT systems and services
- Oversee the implementation of digital projects, ensuring they are completed on time, within budget and meet business requirements
- Monitor and analyse the performance of IT systems to identify areas for cost optimisation and productivity improvement
- Ensure all business systems are supported with the correct technical infrastructure, including databases, backups, security and performance monitoring
- Ensure all systems, configurations, operating procedures and internal IT policies are thoroughly documented and implemented
- Collaborate with stakeholders across the group to assess business requirements and develop IT solutions that meet their needs
- Manage vendor relationships, assessing the effectiveness of hardware and software solutions
- Troubleshoot and resolve hardware and software issues to ensure mínimal downtime
- Manage IT asset lifecycle, ensuring proper deployment, monitoring and maintenance
- Provide recommendations for IT budget planning, including operational and infrastructure requirements
- Identify and address ICT skill gaps within the team and recommend training programs to support professional development
- Implement the group’s IT data strategy, ensuring optimal use of data across the business
- Ensure compliance with cybersecurity standards and policies, including regular assessments and renewal of security protocols
- Manage Office 365 and Azure tenant administration, migrations and any required integrations
- Oversee information security governance, including user account management, network security, vulnerability assessments and data encryption
- Lead business continuity and disaster recovery planning, ensuring risk assessments, business impact analysis and regular testing of backup and recovery systems.

**Qualifications & Skills**
- 8+ years of experience in IT operations, with at least 5 years in a management role
- Proven experience in managing complex IT infrastructures and operations
- Demonstrated ability to lead and deliver IT projects, including infrastructure rollouts and system upgrades
- Proficiency in data loss prevention technologies and backup solutions
- Familiarity with cross-platform enterprise systems and performance measurement tools
- Experience in the financial services industry is advantageous but not required.

**Technical Skills and Knowledge**
- Advanced knowledge of ticket tracking systems
- Expertise in security, network and systems administration, database management and telephony systems
- Solid understanding of cloud computing (Azure experience preferred) and virtualization technologies
- Strong project management skills with experience in AGILE methodology (preferred)
- Vendor relationship management and procurement experience
- Proficient in change management processes and strategies.

**Competencies Required**
- Client-centric with a strong focus on delivering excellent customer service
- Self-aware and open to continuous personal and professional development
- Exceptional analytical and communication skills, both written and verbal
- Results-oriented with a focus on problem-solving and finding effective solutions
- Resilient and able to thrive in a fast-paced, ever-changing environment
- Strong conflict resolution and problem-solving abilities
- Effective planning, organising, and controlling skills, with the ability to lead and manage internal and external teams.
- **We look forward to hearing from you**_

**Job Types**: Full-time, Permanent

Application Question(s):

- What is your salary expectation for this role?

**Education**:

- High School (matric) (required)

**Experience**:

- management: 3 years (required)
- IT operations: 5 years (required)

License/Certification:

- drivers license? (required)

Work Location: In person

Application Deadline: 2025/04/18
Expected Start Date: 2025/05/01