Technician: General

1 week ago

Cape Town, South Africa Mustek Full time

**Purpose**:
The Technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.

**Responsibilities**:

- Complete optimum number of repairs per day according to the specific discipline, keep to a minimum of 4 per day.
- Complete work within the turnaround time of less than two days.
- Maintain work rate at above 90% of SLA.
- Maintaining a rework rate of below 3%.
- Follow the correct test process for international brands.
- Log test results on the server.
- Accept repairs on system immediately after removing the item from the customer store.
- Follow up with clients awaiting feedback and update the notes on system. Update the client on the job progress.
- Return 100% of test stock to service stores within 2 days from receipt.
- Complete applicable forms, such as fault reports, daily.
- Communicate with clients in a friendly and professional manner as representative of Mustek.
- Maintain a professional image with the necessary attention to being clean and neatly dressed.
- Contributes to team effort by accomplishing related results as needed.
- Stay abreast of technological advancements pertaining to product range.

**Qualification and Experience**:

- Matric
- CompTIA A+
- N+ (preferred)
- 2 years’ experience as a technician
- Driver’s license (preferred)

**Skills and Knowledge**:

- Knowledge of ICT industry
- Product offering software and hardware technical knowledge

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