Collections Agent

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Late Stage Collections (specialised)Agents to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent...

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

The Main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Obtain “promise to pay” from customers - Achieve daily collections...

**Job Purpose** The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Inbound SLA and work queues** - Dealing with Inbound Calls within the guidelines of the set legal framework - Dealing with Inbound SMS's within the guidelines of the set legal framework - Achieve...

Job Purpose The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Inbound SLA and work queues - Dealing with both Inbound Calls within the guidelines of the set legal framework - Dealing with both Inbound SMS's within the guidelines of the set legal framework - Achieve...

**JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...

**Job Purpose** The main purpose of the role is to manage the daily activities and drive the performance of a team of Collection agents, in order to meet the business objectives by improving and maximizing the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Daily...

Are you a driven leader with a passion for performance and a strong eye for detail? We’re looking for a **Collections Team Leader** to guide and inspire our collections team while driving efficient, customer-focused debt recovery processes. This role is perfect for someone ready to take ownership of performance, strategy, and compliance in a fast-paced,...

**MAIN PURPOSE OF THE JOB**: Ensure that all legal documentation is updated and processed timeously. To analyze the accounts before initiating debtor contact and examine the historical data, evaluate the collection efforts that were tried in the past. **KEY RESPONSIBILITIES**: - Deal with accounts under debt review, administration, sequestration, debt...

**Purpose of the role** **Key Performance Areas** **Revenue and Efficiency** - Ensure that the team and the agents’ key performance targets are met in line with business requirements - Ensure team and agents quality standards are met and that a high standard of quality is achieved and maintained - Set and maintain production standards and targets in line...