Area Manager-kzn Region

AREA MANAGER

Operations Department:
Position: Area Manager

Reports to: Chief Executive Officer

Department: Operations

Summary of Position:
The primary objective of the role is ensuring growth of the branches in your allocated area and

taking accountability of the management function in order to ensure smooth running and

management of the operations within those branches. This includes improving the area’s financial

performance in terms of sales, cost control, productivity and efficiency, resource planning, customer

service levels, reporting and company policies, legislative and statutory policies. Ensure that all

branches comply with legislative requirements and standards of excellence.

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

Key

Performance

Area

Performance Outputs

Strategic

Management
- Develop and implement plans to attain forecasted growth/other targets
- Review branch locations and possible relocation options where applicable to

ensure maximum returns;
- Communicates financial targets to each branch and measure branch

performance;

be drawn from if there is a need;
- Budget management. Review the regional costs by scrutinizing each branch’s

cost and identifying irregularities and trends;
- Conduct regular visits to all the branches in your area;
- Ensures branches operate optimally through sound people management. This

includes recruitment, on-boarding and training, payroll, clock watch
- time and

attendance, and other such procedures as well as implementation of

performance management and disciplinary procedures. Ensures that branch

team leaders/managers implement the set procedures timeously;
- Partners with marketing to ensure branches reach their intended financial

targets;
- Ensures all new team member have received the necessary training before they

start;
- Arranges regular meetings with the Branch TL or Manager/s to discuss targets,

business challenges and resolutions thereof;
- Ensures all new team member have received the necessary training before they

start;
- Arranges regular meetings with the Branch TL or Manager/s to discuss targets,

business challenges and resolutions thereof;
- Ensure superior customer service and customer experience. Pro-actively address

customer complaints and ensure customer feedback is positive. Build strong

relationships with regular customers/punters;
- Oversee merchandising, displays and signage. Ensure all pricing and promotions

in branch in accordance with company guidelines;
- Responsible for managing shrinkage, expenses as well as maintaining financial

Initial: _______ JD: Area Manager Page 2 of 2

profitability by meeting and exceeding margin and sales targets;
- Ensuring Branches are compliant with legislative requirements;
- Reduce and resolve audit queries;
- Reviews trends, recommends and initiate changes for maximizing goals and

objectives;
- Ensure branch facilities, building and equipment is well maintained. Ensure all

branches are neat and tidy, according to the MWOS standards. Performing

branch inspections to ensure compliance with legislation and MWOS standards;
- Daily reporting;
- Reporting on areas as and when required/requested Ensure compliance with

all company policies and regulations;
- Maintain staff by assisting with recruiting, selecting, onboarding, and training

employees;
- Maintain store staff job results by coaching, counselling, and disciplining

employees; planning, monitoring, appraising job results, preparing and

conducting performance evaluations, and handling employee problem solving

issues;
- Prepare work schedules, establish and implement work procedures and

priorities;
- Maintain operations by initiating, coordinating, and enforcing program,

operational, and personnel policies and procedures;
- Ensure pro-active approach in providing timeous feedback to requests.

KNOWLEDGE, SKILLS AND ABILITY REQUIRED

COMPETENCY LIBRARY

Skills and Competencies:

- Demonstrate good financial

management skills.
- Accurately checking processes and

tasks, and ability to identify irregularities
- Excellent people management skills.
- Must be able to identify, analyse,

organise, and solve problems.
- Follows through and delivers results

despite obstacles.
- Demonstrate good customer

orientation skills.

Minimum Requirements:

- Valid Driver’s License.
- Management Experience
- Matric

Advantageous:

- Diploma/Degree

Generic Competencies:

- Building Positive Working Relationships
- Customer Centricity & Stakeholder focus

(conflict handling skills very important)
- Drive for Results
- Decision-making skills
- Planning
- Analytical skills
- Influencing
- Controlling & directing resources
- Motivating others
- Innovation & continuous Improvement
- Strategic Business Perspective
- Leading Change
- Developing others
- Valuing Diversity & Inclusiveness

Values
- Passion
- Proactive
- Accountability and Ownership
- Change
- Teamwork
- Service Excellence

Work Location: In person