Retail Branch Manager

The Branch Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability.

Lead and direct the work of others. Report to top management. Maintain and adjust operations to stay within the corporate budget and make any changes necessary to sustain the projected profit margin for each quarter.

**Responsibilities**:

- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintain store staff job results by coaching, counselling, training and disciplining employees; planning, monitoring and appraising job results
- Initiate corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by maintaining inventories
- Protect employees and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with legal requirements
- Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Contribute to team effort by accomplishing related results as needed
- Maintain inventory by implementing ordering plans and staying in contact with Head Office
- Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue. Discuss with Marketing team.
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
- Manage all controllable costs to keep operations profitable
- Manage stock levels and make key decisions about stock control
- Analyze sales figures and forecast future sales
- Analyze and interpret trends to facilitate planning
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Ensure standards for quality, customer service and health and safety are met
- Respond to customer complaints and comments
- Organize special promotions, displays and events
- Update colleagues on business performance, new initiatives and other pertinent issues
- Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Initiate changes to improve the business.
- Promote the organization locally by liaising with local schools, newspapers and the community in general.

**Store Manager top skills & proficiencies**:

- Budgeting
- Retail Management
- Leadership
- Ability to Motivate Others
- Delegation
- Customer Focus
- Quick Learner
- Multi-Task Skills
- Team Player
- Customer Focus
- Pricing
- Market Knowledge
- Results Driven
- Strategic Planning
- Management Proficiency
- Client Relationships
- Sales Experience
- Organization
- Verbal and Written Communication

**Requirements**:

- Drivers license
- Matric Certificate
- Experience in retail industry

**Education**:

- High School (matric) (required)

**Experience**:

- Retail: 1 year (preferred)

License/Certification:

- Drivers license (required)