Team Manager: Broker Service
3 days ago
**Introduction**
**Role Purpose**
**Requirements**:
- Matric/Equivalent qualification
within a short-term insurance industry
- Must have completed the necessary regulatory exam/s (RE)as well as Full Qualification (FQ)
- Previous client service /broker service experience is essential
- Leadership or management studies with previous leadership experience will be beneficial.
- A successful track record
**Duties & Responsibilities**
- Lead and assume full management responsibility for a team of professional Broker Service Consultants.
- Tracking and ensuring the achievement of both individual and group service minimum operating standards and service level agreements.
- Coaching and quality checking
- Management information reports
- Drive team and company culture and values
- Lead and assume full management responsibility for a team of professional Broker Service Consultants
- Close liaison and relationship building with brokers.
- Continuous improvement of business processes and procedures to become market lead.
**Competencies**
- Team management ability or potential to develop such ability within a short space of time.
- Strong coaching skills and ability
- Ability and knowledge to develop and motivate a team of experienced dedicated Broker Service Consultants
- Organised, self-disciplined and self-motivated
- Deadline and results orientated
- Attention to detail
- Ability to work in a team environment
- Enthusiastic and passionate about the job and the company
- Ability to respect confidentiality
- Excellent interpersonal and communication skills (verbal and written)
- Computer literate
- Takes ownership and responsibility
- Enthusiastic and passionate about the job and the company
- Ability to lead a multi-skilled team providing advice in Personal product
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