Settlement Unit Administrator

1 week ago

Pretoria, South Africa Webhelp Full time

**Job Advert**
Can you demonstrate a solid legal understanding with a proven track record of chasing payments? Do you have a flair for communication, while remaining positive and empathetic?

We have an opportunity for a Settlement Administrator to join our dynamic and professional team in Pretoria. We are looking for someone who is meticulous and highly organised, can keep cool under pressure and be proactive about prioritising work.
- Join our fun-loving global community of more than 100,000 passionate people who work across 160 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

**What you’ll be doing**
- Recovering and proactively pursue outstanding client or office funds and cheques
- Communicating with claimants and third party insurers
- Providing clear and correct information in a user friendly manner
- Managing and facilitating third party, claimant and legal queries
- Proactively managing the clients expectations.
- Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
- Allocating files to relevant fee earner and/or function
- Closing files ready to be archived

**What you’ll need**
- Matric
- Previous experience in an administrative/financial/customer services environment
- Experience in chasing payments from third party insurances or debt handling experience (Desirable)
- Excellent communication, analytical, problem-solving time management, organisation, PC literacy and typing skills
- Professional manner with ability to work under pressure and maintain a strong attention to detail
- Availability to work shifts

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.
We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.
Please note that the appointment will be made in line with the company’s EE plan.

Job Reference: SA01428

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