Manager, Operations, Solutions
1 week ago
**DSV - Global transport and logistics**
Location: Centurion
Job Posting Title: Manager, Operations, Solutions
Time Type: Full Time
**MAIN PURPOSE OF THE ROLE**
**Tertiary Qualification(s)**
Matric
Supply Chain Management or similar (Advantage)
**Additional Computer Skills**
MS Word, Excel, PowerPoint, Outlook. (Advanced)
**Job-related Requirements**
Minimum 3 years’ experience in a Supervisory role or Minimum 1 year experience in a management role in an automotive warehouse environment
- Minimum 3 years’ experience in processing of automotive parts claims - Short supplies, Over supplies, Incorrect Supplies, Zero Supplies, Damages
- Minimum 3 years ‘experience in direct interaction with clients and customers
- Minimum 1-year technical experience with automotive parts
- Strong Management & People skills.
- Strong excel and analytical skills
Strong presentation skills
- Strong Admin Skills
- Strong problem solving and CIP skills
- Knowledge of ISO 18001 and ISO 9001
- Knowledge of packing/repacking automotive parts
**ADDED ADVANTAGES FOR THIS ROLE**
SAP Experience Excel Business Intelligence
**Duties and Responsibilities**:
1. Ensure timeous and accurate processing of dealer claims within the agreed KPI.
2. Ensure parts inspection as per client regulations
3. Ensure all reports are submitted on time as per agreement with the client.
4. Submit client transport claims timeously and ensure credits are processed within the agreed timeframe.
5. Submit and present results of claims and detail thereof
6. Ensure timeous repacking, overpack and inbound quality of automotive parts as per SLA
7. Maintain and improve document control and storage procedures
8. Maintain work Instructions, processes, and all other documents as per audit and client requirements
9. Maintain all Quality standards and OHS standards as per ISO and DSV standards
10. Ensure all employees are trained and competent to meet DSV, client and legal requirements.
11. Ensure Continuous Improvement of operational processes
12. Regular meetings and presentations with client to be effectively executed
13. Maintain housekeeping standards and 5S
14. Achieve required results in all internal and external audits
15. Ensure to meet all client and internal KPI’s
16. Maintain sound relationship with the client and dealers
17. Manage employees in accordance with the code of conduct. This includes issuing of discipline and initiating hearings as required.
18. Maintain high morale and team spirit through continuous coaching and effective communication
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