National Hair Education Manager

**Listing reference**: 019850

**Listing status**: Online

**Position summary**

**Industry**:Education & Training

**Job category**:Retail Operations

**Location**:Woodmead

**Contract**:Permanent

**EE position**:Yes

**About our company**
- Clicks Group

**Introduction**
- This role is an integral part of Sorbet as it deals with human capital. The role entails the management and ensuring talent’s training is up to date to keep up with market trends. The role is responsible for leading the hair education department, where you need to ensure that all training manuals are updated, trainers/educators are well abreast with training courses and talent is informed of training modules to complete, as well as assessing talent before and after training to measure competence.

**Job description**
- Design and develop training calendars for all regions.
- Allocate venues, platforms and training rooms.
- Communicate meeting requests to internal and external Educators for all class bookings.
- Manage and co-ordinate practical and theoretical training bookings, cancellations and reminders.
- Ensure Education team are timeous in set up of pratical classrooms; registers, pens, presentation notes, feedback forms, electronic cables are correct and presentation / sound tested prior.
- Arrange and conduct overflow SO training for citizen and FP's monthly, as well as some specialised Master Classes.
- Manage and co-ordinate instore training and talkshows.
- Assist with the marking of theorectical assessments and feedback forms when necessary.
- Collection of registers, assessments and feedback forms from SO citizens performing training.
- Back up Educator (online) and practical classes (inland).
- Capturing of training reports and communicate weekly to the group.
- Ongoing research and development of new training material.
- Oversee and approve the updating of training manuals, presentations, and assessments (practical and theoretical).
- Ensure manual / presentation for each Sorbet training listed.
- Works with Supplier to develop course contents for the Academies inline with SETA accreditation.
- Plan and co-ordinate Academy Open Days in all regions.
- Annually design and develop Academy training calendars for all regions.
- Oversee interviewing and enrolling of potential Academy students (inland and support regions).
- Capture Academy / student payments.
- Assist and support Educators with the planning and organising of Pop-Up Events.
- Oversee and approve the updating of training manuals, presentations and assessments (practical and theoretical)
- Back up assessor for hair division (inland). Support regional recruiters.
- Work in conjunction with OPS Regional Manger in the standardisation of Thresholds (annually).
- Attend activity meetings for new stores / change of ownership.
- Schedule and attend One on One meetings for new stores / change of ownership.
- Assist new FP in conducting and scheduling interviews.
- Coordinate & schedule supplier training for new citizens - Notify: Suppliers / Citizens & FP.
- Identify & form partnership / relationships with reputable colleges.
- Co-ordinate the assessment of learners and placement into stores in conjuction with Recruiters.
- Develop & update supporting administrative documents - registers / feedback documents.

Update database for JHB and oversee /review Regions.
- Liase with suppliers and procurement for new product launches.
- Ongoing development of training for new product launches.
- Managing communications between franchisees and internal teams.
- Maintain and update SOP for all new product proposals.
- Manage, guide and support the Hair Education department nationally. Ensure they meet

their minimum score card requirements.
- Set time aside to perform internal Educator Evaluations.
- Send out communication regarding changes / implementations regarding Education.
- Assist with all FP and citizen training queries.
- Continuous updating of national training dashboard and analyse all regions.
- Compile and complete monthly dashboards and national monthly reports.
- Ensure weekly uploading of documents onto the server / teams by Educators (Friday, 3 pm).
- Ensure that filing is completed timeously by the Educators. Arrange annual archiving of documents.
- Monthly ordering of stationary and training refreshments / snacks.
- Ensuring accurate stock take is completed quarterly. Place orders and manage expenses.
- Annually set budgets and track expenses for the Hair Education department.
- Problem solving and support FP and GR team in the resolution of complaints.
- Assist with performing upgrade assessments (hair division).
- Assist with communication pertaining to uniform orders for existing stores.
- Manage, guide and support the Recruitment nationally.
- Complete Charge Sheet for inland and support regions - submit monthly by the 3rd
- Complete National Recruitment Monthly Report.
- Attend and co-ordinate department meetings.
- Willingness to perform other duties assigne