Control Room Operator

Duties/Pligte - Receiving walk-in clients and handling telephonic reports and enquiries; - Receiving all reports and recording these onto an electronic database; - Coordinating the book for checking in and out, receipt of equipment and enquiries by contract security personnel; - Receiving deliveries as well as lost and found items, and tracking down the owners of lost items; - Serving as enquiry and reference point for Stellenbosch University (SU); - Serving as contact and reference point wherever the University community requires support or emergency services; - Managing and monitoring the charging batteries of two-way radio batteries that are in use; - Recording "In and Out" booking of and condition of logístical resources; - Monitoring CCTV cameras that are being used by the University; - Monitoring of the alarm system that are being used by the University. - Ontvangs van instapkliënte en die hantering van telefoniese aanmeldings en navrae; - Ontvangs van alle rapporterings en die aanteken daarvan op die elektroniese databasis; - Koördinering van die boek vir in - en uitteken, die ontvangs van toerusting, asook navrae deur kontraksekuriteitspersoneel; - Ontvangs van aflewerings, verlore en gevonde items, en die opsporing van eienaars van verlore goedere; - Dien as navraag - en verwysingspunt vir die Universiteit Stellenbosch (US); - Dien as kontak - en verwysingspunt waar die Universiteit-gemeenskap bystands - of nooddienste benodig; - Bestuur en monitering van die laai van batterye van alle twee-rigting handradios wat in gebruik is; - Monitering van die WhatsApp toepassing en reageer op versoeke/aanmeldings; - Rekordhouding van "In - en Uit-" neem van alle logistieke hulpbronne en toestand van die items; - Monitering van kringtelevisie wat deur die Universiteit gebruik word; - Monitering van die alarmstelsel wat deur die Universiteit gebruik word. Job Requirements/Pos Vereistes - A Senior Certificate (Grade 12), or equivalent qualification; - Valid registration with PSIRA; - Three or more years' proven security and control room experience; - Grade C to E security training; - Excellent verbal communication skills; - Contactable work related references; - Computer literacy, with proficiency in MS Outlook, Word and Excel; - No criminal record; - Good health; - Willingness to work shifts; - Willingness to provide extra services as required from time to time; - Own transport to and from work. - 'n Senior Sertifikaat (Graad 12) of gelykwaardige kwalifikasie; - Geldige registrasie by PSIRA; - Drie of meer jaar bewese sekuriteits - en beheerkamerervaring; - Graad C tot E sekuriteitsopleiding; - Uitstekende mondelinge kommunikasievaardighede; - Kontakbare werkverwante verwysings; - Rekenaargeletterdheid, met vaardigheid in MS Outlook, Word en Excel; - Geen kriminele rekord; - Goeie gesondheid; - Bereidwilligheid om skofte te werk; - Bereidwilligheid om ekstra dienste te verrig soos van tyd tot tyd vereis word; - Eie vervoer van en na werksplek. Recommendation/Aanbeveling - A valid Code EB driver's licence; - Related client-service training; - The ability to compile reports and documents in MS Word and Excel; - Knowledge and experience in using an electronic reporting system; - Knowledge and experience in using CCTV camera systems; - Knowledge and experience in using alarm systems; - Experience at a tertiary or similar institution. - 'n Geldige kode EB-rybewys; - Verwante kliëntediensopleiding; - Die vermoë om verslae en dokumente in MS Word en Excel op te stel; - Kennis en ervaring in die gebruik van 'n elektroniese aanmeldingstelsel; - Kennis en ervaring in die gebruik van kringtelevisiestelsels; - Kennis en ervaring in die gebruik van alarmstelsels; - Ervaring by 'n tersiêre of soortgelyke instelling.