ERP Specialist

**JOB PURPOSE**

The main purpose of your role as ERP & Systems Administrator is to offer IT related support to all employees. To control and co-ordinate the Information System’s technical and support function by monitoring and maintaining the ERP systems in respect of breakdown and performance, control user access, providing training to users.

**ROLES AND RESPONSIBILITIES**

**General System Administration**
- Administer the ERP System, Syspro (current): create operators, assign permission (Role Based), license updates, maintaining stationary and minor screen customizations
- Create logins, assign permission, audit reporting and performance monitoring
- Installing, configuring, patching, upgrading, and maintaining the company’s investments in the chosen ERP technologies
- Complete Month ends for various entities within the Division
- Maintaining SYSPRO Documents formats
- Optimize T-SQL code and stored procedures.
- Perform function of SQL database admin, SQL backups, user security, database maintenance etc.
- Stay up-to-date with ERP system provider
- Ensure constant integration and understanding of business processes i.t.o finance, manufacturing, distribution
- Define and document processes for assigned areas within capability, manage data quality, manage stakeholder relationships, drive efficiency and effectiveness of process as well as performance
- Documenting and administration of SYSPRO
- Assist IT Team with Disaster Recovery planning and system testing

**Training**
- Training of Staff on Syspro Processes and Procedures
- Make up training / reference manuals for Syspro ERP modules in use.

**Reporting and Queries**
- Utilize SQL Server Reporting services (SSRS) to write reports not possible using Syspro Report Writer, users can print reports or export to Excel or PDF format
- End user training at all levels with version upgrades.
- Ad Hoc reporting and development as needed including Syspro and SQL Server
- Create and maintain customized reports using MS SQL, SYSPRO reporting services, EXCEL
- Support
- End-user SYSPRO Support
- Responsible for responding timeously to Syspro user requests
- Maintain a suitable helpdesk solution with timeous response
- Support of Syspro environment including Application Server, database and client PCs operating in a production environment
- Troubleshooting SYSPRO related problems
- Work directly with accounting department and production control staff to streamline processes and correct impediments.
- Oversee and attend to helpdesk requests from users across all departments
- Lead user acceptance testing, field user acceptance testing and readiness activities for the assigned process areas during deployment and adoption

**Project Management**
- The ERP Administrator is also responsible for planning and coordinating change management of processes required for the support of ERP systems necessary for business operations
- The supervision and operation of the organization’s ERP systems through the implementation of the best practices
- Define and implement process improvements on key initiatives that result in significant improvements in service delivery; increasing process quality and improving cycle times
- Involved in setting up business processes and procedures
- Develop documents and prioritizes business requirements, develops new business models and expanded capabilities.

**QUALIFICATIONS, SKILLS & EXPERIENCE**
- Syspro Certification / Relevant IT related field of study BSc / SYSPRO
- MCITP SQL Certification (Ideal)
- 5 + years Syspro System Administration experience (experience with month-ends and year-ends, security and permissions)
- Syspro functional experience including financial, distribution and manufacturing modules
- User training experience