Eb Administration Manager

1 week ago

Midrand, South Africa iOCO Full time

JOBNUMBER

**iOCO03153**
- CONTRACT TYPE

**Permanent**
- CONTRACT TYPE:
**OnSite**

**The Role**:
We are seeking an **EB Administration Manage**r to join our team. As an EB Administration Manager, you will play a crucial role in ensuring that employee benefits programs run smoothly and efficiently. This role requires a combination of technical knowledge, administrative skills, and the ability to effectively communicate and resolve issues.

**Skills and Experience**:
**What you’ll do**:

- Daily management of personnel, including stipulated performance appraisal, management of absence, oversight, and coordination of required training.
- Supervision of the day-to-day operations of the administrative department and employees.
- Assistance with the investigation and follow-up actions resulting from client complaints or internal mandatory improvement requests
- Understanding and management of incoming work fluctuations and tasks within the department to ensure good quality of service delivery.
- Maintenance of client and member SLAs and ensuring the department stays within SLA by monitoring the team’s delivery output.
- Adherence and compliance to legislation, policy, and procedures.
- Developing, reviewing, and improving administrative systems, policies, procedures, and objectives.
- Provision of training on products, provider requirements, and processes to employees.
- Planning, managing, and presenting team/department meetings as required including the taking and distribution of minutes.
- Managing of service provider and administrator relationships and escalating cases where required, including the arrangement of portal access at the relevant service providers and/or administrators.
- Monitoring of billing to ensure deadlines and requirements are met.
- Management of Binder Front-Office functionality, including preparation of monthly reports and annual audits to ensure compliance with the Binder SLA.

**Your expertise**:

- Minimum 7 years’ management function-related experience in employee benefits administration
- Proficient in advanced Excel
- Advanced knowledge on employee benefits rules, FICA, FAIS and TCF
- Advanced knowledge of employee benefits processes

**Qualifications required**:

- Regulatory Examination Certificate (RE5):
Representative
- NQF Level 5 (120 credits)
- Certificate of Proficiency
- Business administration qualification or equivalent
- Management qualification or equivalent

**Other**:
**Other information applicable to the opportunity**:

- Permanent Position
- Location: Midrand
- Work Environment: Office Bound (Onsite)

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