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Warehouse Supervisor

2 weeks ago

Johannesburg, South Africa The Recruiters Full time

**Salary**:

- R15k/month

**Description**:

- Duties and Responsibilities (include but are not limited to):

- Team Leadership:

- Supervise and lead online teams, providing guidance and support.
- Foster a positive and productive work environment.
- Conduct regular team meetings to discuss goals, performance, and strategies.
Online Operations Management:

- Oversee and optimize online processes to ensure efficiency.
- Monitor and analyze online performance metrics.
- Implement improvements to enhance overall online operations.
Customer Support:

- Ensure a high standard of customer service is maintained.
- Address customer inquiries and concerns promptly.
- Collaborate with customer support teams to resolve issues effectively.
Technology Proficiency:

- Stay updated on the latest online platforms and technologies.
- Provide guidance on the use of digital tools and resources.
- Troubleshoot and resolve technical issues as they arise.
Communication:

- Maintain clear and open communication with team members and other departments.
- Collaborate with marketing and sales teams to align online strategies with overall business objectives.
Quality Assurance:

- Implement and enforce quality standards for online content and interactions.
- Conduct regular audits to ensure compliance with company policies.
Training and Development:

- Identify training needs and facilitate ongoing skill development.
- Conduct training sessions to enhance the capabilities of the online team.
Reporting:

- Generate and analyze reports on online performance.
- Present insights and recommendations to senior management.**Category**:

- Office

**General Requirements**:

- Qualifications and Requirements:

- Diploma in Supply Chain OR Warehousing
- Proven experience in online supervision or management roles.
- Strong understanding of online platforms, e-commerce, and digital technologies. NB
- Excellent leadership and interpersonal skills.
- Effective communication and problem-solving abilities.
- Ability to adapt to changing technologies and industry trends.
- Familiarity with customer relationship management (CRM) systems is a plus.
- Previous experience on Fastway, Courier Guy and MDS booking systems - MUST HAVE at least 2+ years experience.

**Location**:

- Johannesburg

**Consultant**:
**Belinda McIntosh