Call Centre Agent

2 weeks ago

Johannesburg, South Africa FirstRand Full time

Job Description

Dear Future, Call Centre Agent

The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled

Are you someone who can:

- Achieve and exceed sales targets.
- Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
- Based on business requirements, Telesales Representatives may be required to move between campaigns.
- Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
- Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
- Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
- Capitalize on upsell and cross sell opportunities.
- Ensure quality standards are maintained by adhering to relevant sales scripts.
- Maintain a minimum of 90% QA score at all times.
- Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
- Ensure the correct/ most accurate lead outcome is selected on all leads.
- Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
- Ensure that all TCF and compliance obligations are met.
- Adhere to The Engine Room processes, including First Rand Policies & Procedures.
- Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
- Keep up to date with product changes and market trends.
- Have Matric
- Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
- Fluent in English
- Minimum 12 months telesales experience
- Having an Insurance background would be beneficial

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate

We can be a match if you are:

- Adaptable and curious
- Have a proven successful sales track record.
- Thrive in a collaborative environment

Are you interested to take the step? We look forward to engaging with you

Job Details

Application Closing Date

21/05/24

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