Junior Restaurant Manager

5 hours ago

Durban, South Africa Nandos Careers Full time

Be more than just a Manager Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do.... and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando's family.
**Minimum Requirements**:
Matric with at least 2-3 years restaurant management experience

Experience in Microsoft office Attention to detail and accuracy Ability to manage a group of people

Excellent communicaotin skills

Excellent knowledge of restaurant operations
- Advatageous_

Applicants who have more than 3 years restaurant management experience.

Applicants who are in possession of a valid driver’s license and their own vehicle.

**Duties and Responsibilities**:
**Financial Management**
- To ensure correct and effective financial administration according to Nando’s policies &procedures on a daily basis.
- To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
- To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year & Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) on a daily basis.
- To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).

**Operational Management**
- To ensure efficient stock control management for the restaurant on a daily basis.
- To perform daily compliance checks with regards to Health & Safety, Repairs & Maintenance, Cleaning &; Hygiene, and escalate any problems to the Restaurant Manager.
- To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
- To communicate and ensure compliance to the Nando’s operational standards and operating requirements.

**People Management**
- To assist in developing and monitoring rostering on a weekly basis to ensure sufficient people capacity to meet the business requirements.
- To ensure adherence to opening and closing procedures.
- To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business.
- To complete and check the attendance register.
- To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
- To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
- To assist in ensuring that all staff are signed-off on the relevant training material and procedures on an on-going basis.

**Marketing Management**
- To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
- To respond to customer complaints in accordance with the Nando’s policies and procedures.
- To assist in developing the corrective action plan and facilitating actions necessary to improve results of the mystery shopper report.
- To assist with the execution of the local marketing plan to promote sales and increase customer base.
- To fulfil the responsibilities of the Restaurant Manager in his/her absence.

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