Outsourcing Account Manager

2 days ago

Pretoria, South Africa Sage Full time

Advert

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

**Job Description**:
Implement, maintain and manage outsourced payrolls and relationships with payroll outsourcing clients

Key Responsibilities

Key accountabilities and decision ownership:

- Key accountabilities:

- Compliance (contributing to the improvement of internal systems and procedures, operating effectively and in line with Outsourcing framework & participation in efficiency drives).
- Influence on financial performance of team (Building and maintaining sustainable client relationships to ensure recurring business.
- Client Relationships (building and maintaining sustainable long-term relationship with clients, prompting clients for information, alerting clients of potential risks and consequences of actions, responding to requests & queries from clients within the framework of client SLA’s).
- Implementation and Set-up (on-boarding new clients in-line with standard operating procedures).
- Required Competencies:

- Ensures Accountability when dealing with different parties in the monthly payroll process
- Action oriented and able to complete tasks within certain timeframes
- Communicates Effectively especially when explaining difficult concepts to clients
- Customer Focus - being able to give optimum solutions for clients in different scenarios
- Optimising work Processes - working smart and efficient

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