Senior Specialist: Retail Business Analytics

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**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role purpose/Business Unit**:

- The role of the Senior Specialist Retail Business Analytics is to support the Retail Operations and Branded Channels teams with respect to commercial and operational reporting systems and control improvements, including but not limited to frameworks with specific focus on the retail channel and providing recommendations to further improve risk mitigation and information channels.
- Support in the design, execution, and maintenance of tailored channel performance dashboards with the data analytics team that measures the performance of the channel and related KPI’s.
- Consolidated reporting view for retail projects and enablement
- Property Steerco information - responsible to position steerco decision based on information. Alignment between Regional heads, Franchise and Retail Operation heads. Essential on renewal of existing store leases, new store proposals, store closures and resizing of stores.
- This will also include reviewing the systems in place to optimise the system functionality to ensure accurate commercial reporting.
- Reporting on retail capabilities and events
- In addition, this role will also provide reporting to support the commercial operations of the department in achieving its key strategic goals.

**Your responsibilities will include**:

- Management of team output and portfolio
- System and process review and recommendations for improvement. (Includes Qliksense overview of team reporting requirements)
- Design High level business case models to assess commercial viability
- Channel profitability model design and analysis
- Fraud Steerco - Analysis and reporting outputs for weekly/monthly meetings
- Vodacom World Store trading insights and management override reporting
- Vodacom Store 2.0 consolidated reporting
- Consolidated branded stores monthly turnover process - control and monthly declarations process for landlords.
- Lead Annual turnover Certificate process. Includes working papers preparation. Liaison point with auditors to ensure audited certificates supplied to landlords as per lease agreements.
- Input towards Property Steerco decision matrix. Relates to lease agreement decision to factually guide decision framework.
- Maintenance of the lease renewal model

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- Maintenance of the manual store repository and the TPLM system as required
- TNPS NPS, FTF, EFF Reporting and commentary
- Foot traffic (Qnomy) and appointment booking reporting and analysis
- Store performance review, new site analysis and recommendations. financial models to evaluate if proposed CAPEX projects meet the minimum acceptable Vodacom returns (NPV, IRR, Payback Period)
- Data mining and analysis to support regular and ad hoc reporting requirements for ROPS to assist with decision-making.
- To meet regularly with all relevant business stakeholders followed up by well-documented minutes to ensure efficient service delivery and tracking of projects and plans.
- Data Governance for Retail Operations and Branded Channels teams
- Vodafone Reporting

**Stakeholder Management**
- Manage collaboration and engagement with internal and external stakeholders (which includes business units, business partners) ensuring effective and efficient collaboration. followed up by well-documented minutes to ensure efficient service delivery and tracking of projects and plans.
- Create, compile, and deliver on reporting and key information for management and various stakeholders, relating to channel performance across KPI’s
- Ensure the use of digital tools for reporting purposes e.g., QlikSense.
- Support and coordinate data report planning & building with the data analytics Teams.

**Must have technical / professional qualifications**:

- Matric or Equivalent essential, and
- Relevant 3yr Degree / diploma essential
- Data Science and Statistics background essential
- At least 2-3 years in Commercial Business Support - Essential OR At least 2-3 years Data analytics - Essential
- Telecommunications experience an advantage.
- At least 2-3 years in Commercial Business Support - Essential
- At least 2-3 years Data analytics - Essential
- Telecommunications experience an advantage.

**Core competencies, knowledge and experience**:

- Strong Financial acumen and data analysis experience.
- Advanced Excel, Word and PowerPoint
- Advanced SQL skills - Beneficial.
- Critical thinking skills.
- Negotiating and influencing.
- Inter-personal skills.

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- Project and time management skills.
- Possesses the ability to problem solve.
- Excellent presentation and communication skills.
- Dynamic Team player - able to work effectively across various functions/areas of the business.

**We make an impact by offering**:

- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell