Centre Manager

**POSITION PURPOSE**

Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset control. Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**
- Assumes responsibility for the effective operations management of Centre and facilities.
- Centre Management
- Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.
- Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
- Investigates/initiates proposals for refurbishments
- Maintains a hands-on control of projects in hand
- Reviews the building status/grade ongoing and advise the Senior Management regarding maintaining the standards within those grade
- Client Reporting
- Provides accurate information to client according to agreed format timeously
- Analyses of monthly income /expenses and variance reporting
- Monitors turnover rentals
- Monitors of all municipal recoveries (and general recoveries) on a monthly basis
- Planning and Budgeting
- Prepares and completes budgets as required each year
- Completes of forecasts timeously as required
- Reviews market rentals quarterly and ensure best possible rate achieved and maintained as per agreed mandates
- Assists in formulation of business plans for the unit
- 5 Year budget - preparation and control or as required by the client
- Quarterly review and monitoring results or as required by the client
- Quarterly Expenditure / Analysis
- Sets and motivates Capex /TI philosophy per building in consultation with client
- Recommend TI standard specification
- Recommend Capex requirements
- Ensures we conform to Capex philosophy and procedures
- Estimates new operating costs
- Ensures recovery of operational and utility costs in accordance with Lease terms
- Debtors and Creditors Management
- Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal action
- Credit Control. Responsible for Management:

- Arrears
- Legal action / liaising with attorneys / management as required
- Motivate Write-offs to senior management / client
- Parking Management
- Attends monthly / ad hoc interaction meetings all parkades where applicable
- In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parkades
- Tenant Relations
- Deals with correspondence / interaction with tenants as required
- Ensures that leases are timeously renewed and all vacant space is let and in a presentable state
- New Tenants
- Determines and recommends letting mandates (i.e. rental levels, installation cost etc.) for approval
- Undertake lease negotiation and maintenance of tenant relationships
- Controls new leases and record of same
- Controls / oversees new installations (through technical / operations manager where appropriate) including:

- Premises design
- Negation/liaison/control with/of professionals and contractors
- Sign off acceptance of complete premise
- Existing Tenants
- Renews Lease Agreements in accordance to mandate
- Tenant liaison and public relations
- Controls/arranges centre promotions through merchant’s association/s or promotion committee/s or marketing funds
- Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
- Monitor and compile foot traffic reports
- Expense Control
- Checks and authorises payment of accounts
- Authorises cleaning, consumables, electrical and general maintenance orders
- Controls wage and salary allocation
- Controls municipal payments and recoveries there against
- Ensures cost effectiveness and performance of contractors
- Financial Management
- Monthly financial statements
- Monthly management reports
- Accurate budgeting and reporting
- Operating costs
- Calculates operating costs for charge-out to tenants
- Ensures recoveries as appropriate
- Tenant mix i.e. what business should be established / recommended
- Networking with tenants, public, external organizations
- Issues tender documents
- Expense control
- Check