Client Manager

Posting Description:
**Client Manager**:
Short term insurance professional? Living or looking to move to Polokwane?

We are hiring Aon South Africa is recruiting a Client Manager in our Commercial Risk division, based, on a hybrid basis, from our offices in Polokwane.

The role of the Client Manager is to build and improve day to day client relationships, handle portfolios of client accounts and provide technical expertise to less experienced employees.

**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**:
Responsible for leading, developing and improving the day to day client relationship

Responsible for building a “client profile” of risks and needs analysis in respect of the portfolio of clients.

Responsible for input into the renewal process which includes:

- preparing pre-renewal documents
- meeting with clients
- sending renewal notifications
- sending cancellation letters were applicable.

Responsible for structuring insurance programmes to meet the needs of portfolio clients.

Responsible for producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings and leading or contributing to fee negotiations.

Responsible for maintaining and improving client satisfaction, retention, revenue and profitability

Responsible for compliant dealings with clients

Contributes into the development of new business with either existing or new clients

Co-ordinates teams of Client Service Advisors (where applicable) to ensure client service standards are met

Acts as a support to Strategic Account Manager/ Business Manager on larger, more complex accounts

Responsible for credit control

**How this opportunity is different**

We are proud to announce that Aon South Africa is a recognised Top Employer in South Africa for 6 consecutive years. Being certified as a Top Employer showcases our dedication to a better world of work through excellent People policies and practices

**Skills and experience that will lead to success**:
**Qualifications.**:
A minimum of Grade 12 or equivalent

A Bachelor’s degree is preferable

Must be registered as a representative with the FSCA in terms of the FAIS Act

Must be registered as an associate with the IISA

**Knowledge.**

Excellent knowledge of policy wordings

An extensive knowledge of the South short-term insurance markets

An in-depth strategic knowledge of industry and business strategies and company goals

Digital literacy with advanced know-how in MS Word and Excel.

**Skills and Attributes.**

Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefit clients

Advanced analytical, technical and problem-solving skills and abilities

Well
- Developed communication skills

Fluency in the English language, both written and spoken

Good interpersonal and organizational skills

Ability to work optimally in and with teams.

**Experience.**

Have a proven ability in a similar or related role.

**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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