F520 Recover Payments Specialist

3 days ago

Cape Town, South Africa LTVplus Full time

**We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.**

**We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.**

**Description**

Recover Payments is an LTVplus-powered business that focuses primarily on recovering payments from failed payments to assist its clients in lowering the churn brought on by delinquency.- **Requirements**:
Preferred Specialist:
- Highly experienced in customer service, specifically in collections.
- Very good command of the English Language with exceptional verbal and written communication skills
- Experienced in winning back customers.
- Must be empathetic and patient and have the ability to simplify complex information for customers.
- Must be a fast learner, critical thinker, and problem solver.
- Must be able to do outbound calls.
- Have a pleasant telephone personality
- Computer skills with emphasis on the accuracy of obtaining payment information

**Skills**:
- Empathy
- Outgoing personality
- Active listener
- Problem solver and critical thinker
- Time management/organized
- Able to remain calm, respectful, organized, and focused with dissatisfied or angry customers, refrain from opinionated answers, and recognize when additional help is needed to help find an appropriate solution
- Adaptability

**Responsibilities**
- The specialist will be recovering failed payments via various channels and is expected to:

- Reach out to churned customers to gather feedback on why they canceled
- Reach out to active users who have set their account to cancel at the end of the billing period to see what we can do to keep their business
- Keep track of their success and strategize with the team to improve their work

**Nice to have**:

- Experience working with different helpdesk (Zendesk) and tools
- Background in collections or experience in winning back customers
- Background in sales

**Employment type**

Full-time

**Department**

Customer Success

**Location**

South Africa/Western Cape Province/Cape Town

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