Bulk Online Planner

**Job Advert Summary**:
We’re looking for a Bulk Online Planner to ensure every bulk online order is fulfilled on time by coordinating DC stock, inbound supply, and cross-functional communication.

**Job purpose**:
Ensure sufficient stock is available in the distribution centres (DCs) to fulfil all bulk online customer orders, with accurate planning, tracking and reporting.

**Minimum Requirements**:

- Completed 3-year degree (e.g., BCom Supply Chain or equivalent).
- 2+ years’ relevant planning experience (bulk, demand, or DC order management).
- Advanced accuracy, strong numerical skills, and deadline discipline.
- Confident MS Office (Excel essential).
- Willing and able to work extended hours when required.
- High ethical standards and excellent telephone etiquette.

**Systems (advantageous)**
BOMM, Relex, HighJump, MS Excel/Office, and reporting tools.

**Duties and Responsibilities**:

- Manage customer orders end-to-end: vet orders, place with DC, confirm receipt with stores, and escalate risks.
- Liaise with DC Location Planners: plan into-store deliveries, track inbound with Inbound Planners, follow up late supplier deliveries, and manage communication between Commercial and Supply Chain.
- Reporting: maintain detailed views of orders (branch numbers, delivery dates, plan and fulfilment quantities), flag out-of-SLA orders, and report supplier/DC out-of-stocks and late deliveries.
- Liaise with Demand Planners: communicate orders, manage DC stock-on-hand approvals, align inbound orders with Location teams, and escalate SLA risks.
- Liaise with Commercial Trade Assistants: communicate shortages, late deliveries, cancellations, and confirmed delivery dates on bulk online orders.