Em Team Lead

**Listing reference**: adapt_000249- **Listing status**: Online- **Position summary***Industry**:IT & Internet
- **Job category**:Hospitality, Hotel, Catering, Tourism and Travel**Location**:Midrand
- **Contract**:Permanent**EE position**:No
- **About our company**- Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.
- **Introduction**- The EM Team Leader oversees the full lifecycle of menu, pricing, and configuration management across all properties using Oracle Hospitality Enterprise Menu Management (EMM), Enterprise Management Console (EMC), and Simphony Cloud. This role ensures menu updates are accurate, timely, version compliance, zero-disruption deployments, and aligned to the operational governance model through a controlled change-management lifecycle, while driving quality assurance, standardisation, and innovation across all menu-related processes. This leader aligns EM operations with the business’s commercial, operational, and digital strategy.
- **Job description**- KEY RESPONSIBILITIES:

- **Architectural & System Ownership**:

- Owns the complete EMM/EMC enterprise architecture, including menu templates, item classes, major/minor groups, SLUs, Page Designs, revenue centre mappings, and condiment/modifier logic. Designs the Enterprise Region
- Property hierarchy to maximize consistency and minimize overrides.
- Maintains standardized taxonomy, naming conventions, version controls, and enterprise templates.
- Manage inheritance models and prevent property-level fragmentation.
- Governs all pricing engines, routing rules, tax configurations, and accounting mapping.-
- **Governance, Change Control & Policy Enforcement**
- **Owns and enforces the Menu Change Policy & Runbook, including**:

- MCR workflow
- Staging-first testing
- Approvals (Commercial & Technical)
- Deployment governance
- RBAC enforcement
- Audit Trail & discrepancy reconciliation
- Ensures all menu updates follow security, compliance, and internal audit requirements.
Menu Build, QA, Testing & Deployment Management**:

- Oversees:

- Requirements gathering & analysis
- Staging build creation
- Functional & regression testing
- Pre-deployment checks
- Controlled release scheduling
- Post-deployment validation
Ensures faultless behaviour across:

- Kiosks
- KDS devices
- POS terminals
- Mobile ordering
- Print routing & chits
- Discount/tax/promo engines
- Reporting systems (Sales, Tax, Accounting)
Execute deployments following best practice:

- Enterprise Region Property distribution flow
- Package version integrity checks
- Live POS validation tests post-deployment
- Maintain rollback plans, snapshots, and recovery procedures.
- **
Team Leadership**:

- Leads Menu Editors, QA Analysts, Technical Approvers, Release Managers and Auditors.
- Manages workload, SLAs, capacity planning, escalation handling, performance coaching, and continuous upskilling.
- Ensure builds are always completed, tested, reviewed, and deployed through the staging-first pipeline
- Implements documented SOPs, training materials, and competency matrices.
- **
Stakeholder & Cross-Functional Collaboration**:

- Works closely with:

- Marketing & F&B (menu structure, promotions, pricing)
- Finance (tax & accounting mapping)
- Operations (deployment timing, validation, escalation)
- IT Operations (infrastructure, KDS, workstations)
- Supply Chain & Procurement (ingredient/cost linking)
- Ensures EMM/EMC roadmap aligns to business strategy and digital transformation goals.
- **
Automation, Optimization & Continuous Improvement**:

- Implements automation tools for:

- Menu version reconciliation
- Property-level discrepancy detection
- Automated distribution monitoring
- Price updates and annual price increases
Improve workflows, templates, and change management processes.
- Lead enterprise-wide initiatives to standardise menu structures across brands.
- Drive reduction in override-level configuration and enforce Golden Standard builds.-
- **Minimum requirements**-
- MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
- **Technical Experience**:

- Bachelor’s degree in hospitality management, Information Systems, Business, or a related field.
- 5-10 years working with Oracle Simphony (Cloud or On-prem), EMC, and Enterprise Menu Management.
- Deep understanding of multi-property hospitality operations and POS architecture.
- Firsthand experience designing enterprise menu templates for 50-500 properties.
- Must know and understand:

- POS item behaviour
- Menu engineering
- KDS workflow design
- Enterprise inheritance structures
- Accounting and revenue mapping
- Tax profiles and service charges
- Discount and promo engines
- Order types & device profiles