WMS Support Technician

1 week ago


Brackenfell, South Africa Food Lovers Market Full time

Brackenfell, Western Cape

Start date: ASAP

8 hrs p/day

Work schedule: Weekdays

TBC p/month

**Requirements**:

- Matric
- Own transport
- Experience: Other
- English
- Previous involvement within the DC & Retail industry will be beneficial
- Minimum of 2 years in I.T Support environment is required.
- Must have a Matric/A+/N+ or similar IT Certification
- Knowledge of Arch & Ador will be advantageous
- 2-3 years Hardware & Software experience (Desktops/Laptops/Scanners/Peripherals & Servers)

**Responsibilities**:

- Sense of ownership and pride in your performance to ensure overall turnaround time is maintained around SLA’s
- Ensure all DC orders from stores reach the relevant DC Sites
- Ensure e-invoices/e-credits are generating for stores to finalize
- Maintain all Arch/Ador & Trackmatic Servers, on an integration tool/Windows and or Hardware level.
- Liaise with Arch /Ador/Trackmatic & Service Desk for calls logged with them and ensure communication is kept between the client and vendor around support queries.
- After hour & weekend support is required for stores and DCs nationally
- Maintain Pulse RFS Schedules for all Stores. (Unlocking Suppliers/Maintaining Scheduling Dates)

More about this job

The WMS Support Technician is responsible for supporting and maintaining the Store orders/E-invoices/Credit Invoices/Order Allocations/DC Hardware/3rd Party Vendor Support in-house and

communication for calls logged to them.

This coverage is predominantly at all the DC’s remotely and in person from time to time. This also covers the support around orders/e-invoices & credits from all the stores Nationally (FLM/Freshstop/Market-Diamond Liquors).
- Energetic & enthusiastic
- Must require minimum supervision
- Must be willing to travel within SA to visit DC’s
- Good communication skills


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