Current jobs related to Escalation Support Agent - Northern Suburbs - Flash

  • Customer Service Agent

    6 days ago

    Northern Suburbs, South Africa FlySafair Full time

    Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our** Cape Town International Airport**. The successful applicant** **will report to the **Manager: Base Airport** **RESPONSIBILITIES**: - Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations...

  • Real Estate Agent

    3 days ago

    Northern Suburbs, South Africa Calasse Real Estate Full time

    **Job Title: Real Estate Agent - Join Calasse Real Estate** **Location**: Northern Suburbs & Blouberg Area, Cape Town **Job Type**: Full-Time - Independent Contractor Are you ready to elevate your real estate career and earn **competitive commissions**? At **Calasse Real Estate**, we're looking for motivated, ambitious agents to join our growing...

  • Sales Support Administrator

    1 week ago

    Northern Suburbs, South Africa MWeb Full time

    **Job Output**: - Coach agents in all channels to improve overall sales, processes and customer service. - Provide encouragement, support, and positive reinforcement to all Agents. - Work closely with Quality Assessors to ensure that overall quality across sales and back office is met. - Provide critical coaching data used to generate weekly or monthly...

  • IT Support Technician

    1 day ago

    Northern Suburbs, South Africa Pepkor Payments & Lending Full time

    The purpose of this role is to provide second level technical support to all internal staff onsite. **Key responsibilities**: **1. Ticket Management** - Acknowledge calls logged in Ticket Management System in adherence to internal SLA’s - Monitor assigned tickets in queue and process based on priority - Take ownership of user problems. - Follow up on...

  • Customer Services Agent

    5 days ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

  • Customer Services Agent

    3 days ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

  • Customer Services Agent

    1 day ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

  • Customer Support Agent

    3 days ago

    Northern Suburbs, South Africa Jobted ZA C2 Full time

    Minimum requirements: - Grade 12 essential - Tertiary qualification is advantageous - 3+ Years Experience in a Customer Supporting role within the Medical Industry - Knowledge of Consignment Stock - Orderwise and Surgicom system familiarity would be an advantage Consultant: Laury Starnes - Dante Personnel Centurion Apply via our website www.dantesa.co.za If...

  • Multimedia Agent

    1 week ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **Query Handling** - Interpret and resolve queries by providing accurate account, product and / or service related information aligned to the Standard Operating Procedures - Access various systems as required to resolve queries and / or complaints and accurately update information - Escalate relevant queries to stakeholders to ensure resolution - Capture the...

  • Escalation Co-ordinator

    2 weeks ago

    Southern Suburbs, South Africa MWeb Full time

    **Main Purpose of the Job**: The Mweb Sales division in Cape Town currently has a vacancy for an Escalations Co-ordinator reporting to the Escalations Manager. The Escalations Co-ordinator is the central point of communication in resolving queries, complaints and escalations between Mweb, its internal departments, Third Parties and the Customers. **Job...

Escalation Support Agent

2 weeks ago

Northern Suburbs, South Africa Flash Full time

**Responsibilities**:

- Resolve all issues escalated by the Voice and Non voice call centre teams
- Own the relationship between call centre teams and internal stakeholders and professionally process all issues positively and respectfully
- Respond to issues in a timely manner/escalate where required
- Ensure a full knowledge of the escalation process and adhering to the process at all times
- Ensure first call resolution is achieved
- Achievement of performance targets as set by the Team Leader to ensure consumer/Trader excellence is met
- Identify and Report any suspicious activities to the Fraud team for investigation
- To undertake any additional tasks as directed by management in a the interest of the company and he consumer/Trader
- Communicate directly with traders where there is a need to meet quality standards.

Adhere to all company policies and procedures relating to consumer/Trader accounts.

**Minimum Requirements**:

- Matric
- 3 years call centre experience in customer service or customer support
- Relevant tertiary qualification advantage
- Technical expertise - Call Centre technology
- Ms Office
- Ability to speak an African language, advantageous
- Knowledge of Management tool, Data warehouse, Gateway, SSRS Systems and Fresh Desk, advantages
- Clear credit and criminal Record
- IR clear

**Skills & Attributes**
- Confident and Solution-orientated
- Customer service principles
- Think creatively when finding solution to problems
- Excellent problem-solving skills
- Superior oral and written communication and interpersonal skills
- Attention to detail and Be able to self-manage
- Mature & Trustworthy
- Critical thinker and proactive