IT Technician

**Position**: IT Technician

**Location**: Cape Town, Western Cape

**Salary**: R216K per annum

**Purpose of Job**:

- The main purpose of this role is to ensure that the internal end-users are supported as well as the Installation and maintenance of company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.

**Key Performances**:

- To set up and manage user accounts and permissions to consent access to a network.
- Setting up the Organization’s computer system to meet specific business requirements.
- Monitoring day to day computer performance.
- Update and maintain the computer inventory and equipment.
- Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, printer, AV systems connections.
- Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
- Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
- Resolve hardware and network connectivity issues.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Manage Office 365 services such as One Drive, Microsoft Teams, Outlook etc.

**Qualifications, Competencies and Skills**
- Matric
- Microsoft Certifications, CompTIA A+, CompTIA N+
- 5+ years’ experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
- Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support & maintenance Experience with Microsoft 365 tenants & associated management & support
- Networking knowledge of TCP/IP, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS.
- Network security administration experience
- Ability to Install, maintain, optimize, and configure software, including Windows operating systems and settings.
- Good communication skill and ability to liaise across all levels of the organization.
- Ability to work independently and as part of team.
- Ability to work overtime as operationally required.
- Drivers license Code B