Systems Technicain

**Job Information**

Industry
Mining

Work Experience
4-5 years

City
Mototolo

State/Province
Limpopo

Country
South Africa

Zip/Postal Code
0319

Support, monitor, test and troubleshoot hardware and software problems.

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Support and maintain end user requirements, including troubleshooting, account maintenance and training.
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Assist in inventory and asset management for OT resources including software, server and workstations.
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Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.
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Resolving cross-functional issues at technical level
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Carry out industry standard test to diagnose and resolve faults
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Explain technical solutions to non-technical staff
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Gain in depth knowledge of the skills required to monitor and diagnose problems relating to technical area
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Properly escalate unresolved queries to the next level of support
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Follow up with customers, provide feedback and see problems through to resolution
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Ensure proper recording, documentation and closure
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Production of technical and architectural documentation to agreed quality standards.
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Maximize system availability and performance through fault-tolerant configurations, efficient network and server architectures, and proactive monitoring.
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Stay abreast of advances in technology
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Perform additional duties as assigned by management.
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Maintain professionalism, good attitude and appropriate behavior with OT personnel, clients and vendors.
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Assist in maintaining a clean and orderly workplace/office.
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Be presentable and clean daily.
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Lead by example, be flexible and willing to work overtime and time as requested by management.
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Be open minded in collecting info needed to complete tasks if no SOP is in place.
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Follow SOP’s accordingly.
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Have a positive attitude towards your work.
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Show initiative and share them with relevant management and fellow co-workers.
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Communication is priority.
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Propose workable solutions and improvements.
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Perform standard system installations with mínimal supervision.
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Operate a variety of related Server, Software & LAN equipment.
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Troubleshoot and resolve complex software, hardware and network problems.
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Communicate effectively orally and in writing
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Strong understanding of TCP/IP, DNS.
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Self-starter that requires mínimal supervision and can provide oversight for any assigned projects
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Development of IT VISIO diagrams/drawings.
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Good understanding in CCTV Cameras.
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Knowledge of Fiber such as: Layouts, uses, different types etc.
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Research and development capabilities
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Strong coordinating skills and some project management experience

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Requirements*
QUALIFICATIONS

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A+

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N+

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Dell / HP Hardware certifications - preferred

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MCP / MCSE - Compulsory

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Project skills - advantageous

EXPERIENCE

3-4 years working within Information technology infrastructure support. Showing experience of systems, support, diagnostic and resolution

What are the absolute non negotiables for this position?

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MCP / MCSE - Compulsory

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3-4 years’ Experience