Medical Practice Manager

Faircape Health Tokai Estate is a Sub Acute Care and Rehabilitation Centre which provides restorative care and rehabilitation for patients recovering from a variety of medical conditions that include Medical, Neurological, Orthopaedic, Surgical and Respite. At Tokai Healthcare, the focus is mainly on acute conditions that immediately affect patients' rehabilitation progress.

Our world-class care aims to bridge the gap between hospital and home. Our Multidisciplinary Team (MDT) of leading healthcare professionals administers care in the most therapeutic environment possible and supports healing outcomes in all aspects.

We are looking for an organised, skilled and dynamic **Medical Practice Manager** to oversee daily operations of our medical officers, ensuring an efficient, welcoming, and supportive environment for both our patients and staff.

If you thrive in a dynamic and rewarding team environment, this position is for you. We are committed to continuous staff development, and maintain the highest standards of patient care.

**Key Responsibilities**:

- Manage the day-to-day operations of the medical practice
- Managing patient files on our electronic system (Healthware) and add any required notes
- Coordinate the medical officers shift rotations, on-call hours, and time-off requests, considering doctors’ preferences, contract requirement, workload, and specialty requirements to ensure coverage across all services.
- Oversee patient billing, and ensuring accuracy and compliance.
- Ensure accurate billing by overseeing the preparation, submission, and tracking of patient invoices, minimising errors that may impact revenue or patient satisfaction and maximizing the billing coding of medical practitioners
- Collaborate closely with medical officers and the administrative team to gather accurate billing information and troubleshoot claim declines or billing inquiries.
- Address patient inquiries, feedback, and complaints in a professional and timely manner.
- Collaborate with management to support business growth and strategic goals.

**Qualifications**:

- Tertiary Qualification in Administration would be advantageous

**Knowledge and Experience**:

- Proven experience in a healthcare management role, preferably within a medical practice.
- Proficiency in healthcare management software and electronic medical records (EMR) systems.
- Knowledge of medical billing and billing codes for a medical practice.

**Skills and attributes**:

- Excellent administrative skills
- Strong interpersonal skills, ability to build and maintain positive relationships with all stakeholders
- Ethical Integrity by adhering to high ethical standards and acting with integrity.
- Adaptability: The healthcare industry is constantly evolving. Be adaptable and open to change, willing to embrace innovation and continuously improve processes to meet evolving needs.
- Problem-solving abilities. Being able to navigate through complex challenges that require innovative solutions
- Crisis Management Abilities, the ability to remain calm under pressure and effectively coordinate response efforts to ensure the safety and well-being of patients and staff.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively with a multidisciplinary team and handle sensitive information discreetly.

**Specific Requirements**:

- Clear health record.
- Clear criminal record.
- Clear credit record.
- Contactable references.

Working Hours - Normal working days are Monday to Friday, 08h00 to 14h00.
As the manager of the facility, you are required to be available after hours to tend to emergencies

Salary on offer from R20 000 per month 17 days of annual leave and exposure to both internal and external training.