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Customer Care Specialist
2 weeks ago
Midrand
Regular
**MERIEUX NUTRISCIENCES**
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, **join us**
**YOUR DAY TO DAY LIFE**
We are looking for a **Customer Care Specialist - GKA** in STELLENRYK BUILDING, CONSTANTIA PARK, 16TH STREET, MIDRAND, JOHANNESBURG, GAUTENG 1685 ZAF. Your mission will be to:
We currently have a vacancy for a Customer Care Specialist - GKA in our Midrand branch for a dynamic go-getter with a qualification in Microbiology, Biotechnology, Food Chemistry, Food Nutrition, Food Technology or related.
- Acting as the primary contact for assigned key accounts and co-ordinating related technical support activities for clients, ensuring world class service.
- Liaising between our laboratories and clients regarding any queries, issues and follow-ups which need to be addressed.
- Ensuring laboratory results and additional information reach assigned clients according to their requests and within agreed time frames
- Issuing of quotes, proposals and/or proforma invoices for key accounts.
- Working in Salesforce CRM systems to manageaccount and contact information.
- Are you solution-driven? Given the nature of this role, we’re looking for a strong problem solver with attention to detail.
- Solid organisational skills and muti-tasking abilities are key
- This position will suit an individual with a high level of independence and initiative.
- Above average front-end computer skills are necessary.
- Practical experience in a commercial laboratory setting will be advantageous.
**YOUR PROFILE**
- 3 - 5 years of experience with a customer care role.
- Experience working with multi-national companie
- Good with people and love to talk. Strong interpersonal skills and client service experience are important.
- Work well in a fast-paced environment
- Are you a team player? You’ll need work well within a team and with other departments
**WHY JOIN US?**
- Because you would contribute to an inspiring **Public Health purpose,** supported by long-term and visionary shareholders.
- Because you would have an **impact on our strategic pillars** that build on 50 years of experience and expertise.
- Because you would be part of a community of **an enthusiastic and skilled group of people** who love **co-building** together and serving a purpose bigger than them.
- Because you would be **welcome as you are**, in a diverse and open-minded environment that is rich in our singularities and differences.
- Because you would grow in an **international group of more than 8200 fantastic team members**, with plenty of opportunities to learn and share.
**Ready for the journey?
