Wheel Alignment Technician

**Wheel Alignment**:
Wheel Alignment (WA) Technicians contribute to exceptional levels of customer service in performing wheel alignments and adjustments on our valued customers’ vehicles. A Wheel Alignment Technician promotes wheel alignment sales within the store providing technical service and quality advice on vehicle stability and tyre recommendations. A Wheel Alignment Technician will also support the technicians to provide high quality tyre fitments and repairs for valued customers as and when required.

**Duties and Responsibilities**:
Perform wheel alignments on vehicles utilizing the wheel alignment computer for

accurate assessment and adjustment to correct vehicle road handling performance.

Check, adjust, balance and align steering and suspension on passenger vehicles for

optimum road handling.

Required to perform underbody corrective work

Responsible for training on all Technical, Wheel Alignment and suspension work as required by management.

Drive passenger vehicle onto hoists or jacks in preparation for removing wheels from

vehicles for fitting tyres.

Remove customer passenger vehicle tyres, changing tyres or repairing tyre punctures

and tubes using impact gun and/or die grinder as required.

Test-drive customer vehicles to diagnose problems and ensure services provided has

corrected the problem.

Perform any general maintenance of machinery in the workshop such as the calibrating of

wheel alignment machine and balance machine, and fixing minor faults in balancer or

repairing threaded wheel nuts.

Maintain and ensure weekly Audit of Tools, supply report to Service Manager.

Assist with the ongoing store/workshop improvement plan.

Attend to any customer and telephone enquiries providing any tyre advice and

technical information to enhance product performance with a strong customer service

approach.

Advise customers on different types of products and tyres, recommending suitable

vehicle tyres and advising on tyre costs and technical aspects of tyre performance.

Promote sales of our products and services to all customers and contribute to building excellent customer relationships.

Perform our safety checks on all customer vehicles and promote wheel alignments to

all customers.

Ensure job cards are completed accurately and fully with all relevant customer work

and/or any sales servicing provided.

Assist in the completion of all paperwork and computerised invoicing in a timely and

accurate fashion.

Ensure personal presentation and grooming are maintained to a high standard in

accordance with the retail standards as set by the Company from time to time.

Other relevant duties as directed by the service manager.

Ensure the workshop and all working, service bay areas and vehicles are kept clean,

clutter free and tidy always.

Use down time to attend to housekeeping of the work areas and presentation of the

store.

Use protective safety equipment provided when operating machinery and manual

working tools (e.g. hoist, grinder, floor jacks, impact gun, compressor and work tools)

ensuring safe working practices for yourself and your workmates.

Understand and familiarise yourself with company Occupational Health & Safety

Manuals in order to recognize what hazards are applicable to your role and working

area.

Inform immediate manager of any workplace potential hazards and any machinery or

tools requiring servicing or repair.

Exercise continuous workplace safety awareness and your obligations to work in a

safe manner by learning to identify, isolate and minimize potential workplace hazards

that may cause injury either to yourself, your workmates or to any customers.

Use down time to attend to hazard identification and awareness of already identified

hazards, monthly housekeeping checks, Company vehicle inspections and complete

any outstanding training modules.