Practice Operations Manager

1 week ago

Rustenburg, South Africa The Back Clinic Full time

**Practice Operations Manager - The Back Clinic, Rustenburg**
**Start Date**: Immediate

**Job Type**: Full-Time
**Location**: Rustenburg

Are you a strategic thinker, strong communicator, and operational leader?
Join The Back Clinic as our **Practice Operations Manager** and take charge of ensuring the smooth, efficient, and patient-centred running of our Rustenburg branch. This role is ideal for someone who is solutions-driven, highly organised, and passionate about healthcare operations and team support.

**Key Responsibilities**
- Oversee and optimize all operational, front-desk and administrative functions.
- Manage team schedules, task allocation, and staff leave with efficiency and clarity.
- Lead the reception and support team with professionalism, accountability, and care.
- Monitor appointment bookings, billing systems (including MedEdi), patient records, and daily operational reporting.
- Identify issues proactively and implement streamlined solutions and processes.
- Act as the operational link between clinical staff, patients, and support teams.
- Ensure ongoing compliance with data protection, healthcare standards, and internal procedures.
- Contribute to a high-performance culture focused on teamwork, morale, and excellent patient experiences.

**What We’re Looking For**
- Strong leadership and operational management abilities
- Excellent communication and interpersonal skills
- Calm and effective problem-solver with a proactive mindset
- Highly organised, detail-oriented, and independently driven
- Proficient in MedEdi, Microsoft Office, and Google Drive
- Minimum of 2 years’ experience in a healthcare, medical, or allied health environment
- Experience managing a team or clinic is a strong advantage
- A qualification in office administration, business management, healthcare, or a related field is preferred
- Clinical or healthcare background is an added advantage

**Why Join The Back Clinic?**
- Be part of a patient-centred team focused on rehabilitation and holistic care
- Step into a leadership role with real operational impact
- Join a values-based team that prioritises integrity, growth, and initiative
- Contribute to continuous improvement in patient care and clinic performance

**How to Apply**

Please submit your CV and a brief motivation letter that tells us:

- How you lead and support a team operationally
- How you solve challenges proactively
- Why you’re the right fit for this role

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have at least 2 years of experience working in a healthcare or medical practice? (Yes/No)
- Have you ever managed or supervised a team? If yes, please briefly describe your leadership experience. (Short answer)
- Give an example of a time you identified a problem in a practice or workplace and took initiative to resolve it. (Short answer)

**Location**:

- Rustenburg, North West (required)

Work Location: Remote

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