Debt Collector

**SPECIFICATION**

**Job Title**

**DEBT COLLECTOR**

**Department**

Collections

**Business Unit**

School Administration

**Minimum Qualification**

Numeracy and literacy equivalent to Grade 12

**Relevant Experience**

10 years in Debt Collection Industry

**Closing date**

7 FEBRUARY 2025

**KEY CORE RESPONSIBILITIES**

**Negotiate**

**Contribute**

**Rehabilitate**

**Behaviour**

Responsible for making collection calls and taking relevant collection actions on Debtors who are overdue on payments on their school fees accounts by following predefined processes and procedures.
- Activate, Rehabilitate and Collect outstanding debts from debtors and achieve collection target. The objective with activation is to get the debtor on a secure collection mechanism.
- Handle and manage all accounts assigned as per the campaign.
- Conduct professional collection calls following pre-determined scripts and procedures based on a debtor centric approach. We need to understand the debtors’ circumstances to enable us to make the correct decision
- Conduct pre-action account analysis and ensure correct script and action is followed.
- Collection outcome is focused on secured collection mechanisms. We need to get the debtors onto a debicheck.
- Objective again is activation. What is activation, minimum school fees, otherwise school fees plus component of arrears.
- Handle customers' questions or complaints
- Update collection system
- Confirm and update debtor information on the system.
- Alert management of problem debtors or debtors failing to pay.
- Maintain security and confidentiality of company and of customer information.
- Adhere to all legal compliances, including but not limited to debt collection practices, PAIA and POPIA.
- Adhere to company policies and procedures.
- We need to add - innovative actions to establish contact
- Ability to meet and have a face to face consultation with the debtor

**COMPETENCY REQUIRED FOR THE POSITION**

**Knowledge**

**Skills**

**Personal Characteristics**
- **Collection practices** - In depth knowledge of Collections Policies, Practices, Process and Procedures.
- **Literacy -**Good proficiency and navigation skills around a PC, work on different systems to enable effective results.
- **Strong presentation** - Effectively communicate (verbally and written) information with team members and debtors. Good telephone manner with a clear speaking voice.
- **Reasoning -** is the cognitive process of thinking, understanding, and forming judgments or conclusions based on logic, evidence, or facts. It involves analyzing information, identifying relationships between ideas, and drawing inferences or solutions to problems.
- Strong numerical and analytical skills for account reconciliation and payment calculations. The individual should have a basic understanding of account statements to effectively discuss account details with debtors. Additionally, they must possess the ability to perform basic calculations, such as reconciling balances, calculating payment plans, and determining outstanding amounts.
- **Effective computer skills** - to successfully manage tasks on various systems, i.e., MS software packages, core system for billing and accounts, debt collection software and communication systems.
- **Effective Communication Skills** - includes diction and speaking and writing skills, good listening abilities and sound comprehension.
- **Effective Negotiation Skills** - ability to conduct assertive results driven negotiations.
- **Critical Thinking/Creativity** - ability to think critically and come up with accurate solutions for the resolutions for a positive collection outcome.
- **Personality: Attitude/Customer Service/Positivity/Patience** - must exhibit a combination of patience and positive attitude when interacting with debtors
- **Speed and Accuracy** - demonstrate speed and skill in handling calls and other tasks
- promptly and accurately.
- **Organization/Coordination** - ability to multitask and to manage multiple activities like managing conversations while detailing records and carrying out post-call duties and administrative functions.
- **People Skills** - Exceptional people skills in dealing with debtors and fellow employees.
- Ability to work under pressure and meet recovery targets
- **Empathic listener** - demonstrating interest and concern by listening intently making for accurate solutions.
- **Self-Motivated**. Is self-motivated and show interest in self-development.
- **Goal Orientated**- To focus on set goals, and what needs to be done to achieve the required results to achieve goals.
- **Diligent** - demonstrating excellent time management skills and dedication to duty

Pay: Up to R10 000,00 per month

Application Question(s):

- Applicants who fail to meet the requirements will be excluded

**Education**:

- High School (matric) (required)

**Experience**:

- Debt collecting: 10 years (required)

**Language**:

- English (required)

**Location**:

- Middelb