Retention Coach

2 weeks ago


City of Johannesburg Gauteng, South Africa Anova Health Institute NPC Full time

Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most. _

The Health4men Retention Coaches will be responsible for enhance retention in men in care with specific focus on men (re)initiating ART, Men that are virally unsuppressed despite effective ART and Men at high risk of disengaging from care. Provide comprehensive and supportive adherence counselling as per the National Adherence Strategy (NAS) SOP 1 and SOP 2, including I-ACT model. Retention Coach will be required to conduct counselling session and in a non-judgmental manner and ensuring confidentiality according to the Counselling standard.

**Key duties and responsibilities**:
**Project implementation**
- Recruit and receive referrals of high-risk men.
- Schedule and arrange appointments for clients at the clinics
- Provide comprehensive counselling to promote retention in line with DoH policies and guidelines and in line with District 909090 DIP and Sub-district IP 909090 plans.

Stakeholder engagement
- Attend weekly Mens health Meetings.
- Act upon the recommendations and outcomes of the Mens Health Meetings.
- Collaborate with Ward Based Outreach team and DoH Social Worker, Dietician, Lay Counsellors and Clinicians for bi-lateral referrals.

Reporting
- Report daily with numbers if men mobilised, linked to care
- Keep an updated record of number of clients offered adherence counselling, linked into care, index testing and partner disclosure, I-ACT individual session and support groups, referrals in line with stationery used by DoH and Anova.

Administration
- Be available to work on weekends &/ or Public Holidays to provide mobilise recruit men and provide adherence counselling at DoH facilities when required, a minimum of at least one Saturday per month (When required).
- Attend Anova team & staff meetings as required

Engagement with DoH and Anova staff
- Form part of the facility team and work 8 hours daily according to their agreed upon starting & finishing time
- Form part of a multidisciplinary teams within Anova to promote 90% retention.
- Adhere to & respect the facility’s mission & vision

Minimum qualifications and experience
- Must have Matric certificate/Grade 12
- Basic knowledge on HIV/AIDS
- General knowledge of health education
- General knowledge of TB/HIV/PMTCT programme guidelines/counselling messages
- General counselling skills



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