Retention Coach
2 weeks ago
Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most. _
The Health4men Retention Coaches will be responsible for enhance retention in men in care with specific focus on men (re)initiating ART, Men that are virally unsuppressed despite effective ART and Men at high risk of disengaging from care. Provide comprehensive and supportive adherence counselling as per the National Adherence Strategy (NAS) SOP 1 and SOP 2, including I-ACT model. Retention Coach will be required to conduct counselling session and in a non-judgmental manner and ensuring confidentiality according to the Counselling standard.
**Key duties and responsibilities**:
**Project implementation**
- Recruit and receive referrals of high-risk men.
- Schedule and arrange appointments for clients at the clinics
- Provide comprehensive counselling to promote retention in line with DoH policies and guidelines and in line with District 909090 DIP and Sub-district IP 909090 plans.
Stakeholder engagement
- Attend weekly Mens health Meetings.
- Act upon the recommendations and outcomes of the Mens Health Meetings.
- Collaborate with Ward Based Outreach team and DoH Social Worker, Dietician, Lay Counsellors and Clinicians for bi-lateral referrals.
Reporting
- Report daily with numbers if men mobilised, linked to care
- Keep an updated record of number of clients offered adherence counselling, linked into care, index testing and partner disclosure, I-ACT individual session and support groups, referrals in line with stationery used by DoH and Anova.
Administration
- Be available to work on weekends &/ or Public Holidays to provide mobilise recruit men and provide adherence counselling at DoH facilities when required, a minimum of at least one Saturday per month (When required).
- Attend Anova team & staff meetings as required
Engagement with DoH and Anova staff
- Form part of the facility team and work 8 hours daily according to their agreed upon starting & finishing time
- Form part of a multidisciplinary teams within Anova to promote 90% retention.
- Adhere to & respect the facility’s mission & vision
Minimum qualifications and experience
- Must have Matric certificate/Grade 12
- Basic knowledge on HIV/AIDS
- General knowledge of health education
- General knowledge of TB/HIV/PMTCT programme guidelines/counselling messages
- General counselling skills
-
Retentions Team Manager
2 weeks ago
Johannesburg, South Africa Pineapple Full timePineapple has exciting news to share. We are looking for a talented, passionate and solutions oriented Retentions Team Manager to join the Retentions Team. About Us: Pineapple Tech PTY LTD is a dynamic and innovative short-term insurance company that leverages technology to provide exceptional insurance solutions to our customers. We believe in making...
-
Call Centre Trainer
2 days ago
Johannesburg, South Africa Vodafone Full time**Role Purpose**: Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Call Centre Trainer - Retentions. The role involves leading a team of agents to deliver outstanding customer service and retain clients through personalised,...
-
Customer Retention Manager
2 weeks ago
Johannesburg, South Africa M-KOPA Full timeWe are looking for a **Customer Retention Manager** to join our **Strategy and Operations team** as we scale up and drive digital and financial inclusion across our markets. As the **Customer Retention Manager**, you will oversee and drive the daily operations of our retention team. This includes hiring and developing retention representatives and team...
-
Retentions Team Leader
3 weeks ago
Johannesburg, South Africa Old Mutual Full timeLet's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Retention Team Leader is responsible for managing a team of consultants tasked with retaining customers/collecting missed insurance premiums. This role combines customer retention strategies with collections...
-
Retentions Team Leader
3 weeks ago
Johannesburg, South Africa Old Mutual South Africa Full timeLet’s Write Africa’s Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Retention Team Leader is responsible for managing a team of consultants tasked with retaining customers/collecting missed insurance premiums. This role combines customer retention strategies with...
-
Retentions Manager
1 week ago
Johannesburg, South Africa Dalitso Holdings Full timeResponsible for creating, implementing, and analysing retention campaigns across all channels and at all stages of the customer lifecycle to retain customers and maximise customer lifetime value. **Key Performance Areas**: - Contribute to the development of new business with either existing or new clients - Provide Monthly statistics to the GM: Life...
-
Retentions Team Leader
3 weeks ago
Johannesburg, South Africa Old Mutual Limited Full time**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**naThe Retention Team Leader is responsible for managing a team of consultants tasked with retaining customers/collecting missed insurance premiums. This role combines customer retention strategies with...
-
Retentions Team Leader
1 week ago
Johannesburg, South Africa FirstRand Full timeJob Description To manage allocation and quality of work within area of responsibility Hello Future, Retentions Team Leader, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Life Assurance, you will be...
-
Retentions Team Leader
5 days ago
Johannesburg, Gauteng, South Africa Old Mutual South Africa Full time R250 000 - R600 000 per yearLet's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionnaThe Retention Team Leader is responsible for managing a team of consultants tasked with retaining customers/collecting missed insurance premiums. This role combines customer retention strategies with collections...
-
Retention Consultant
5 days ago
Johannesburg, South Africa Telesure Investment Holdings (Pty) Ltd. Full timeRetention Consultant page is loaded## Retention Consultantlocations: Gauteng, Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 3, 2025 (4 days left to apply)job requisition id: JR ## **Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an...