Hotel Receptionist

2 weeks ago

Durban, South Africa Bayside Hotel Full time

Answering incoming telephone calls from prospective and existing guests
- Assisting guests with hotel reservations
- Assigning rooms and suites to guests
- Processing credit card transactions for lodging, room service and other hotel costs
- Transferring phone calls to guest rooms
- Providing guests with wake-up phone calls
- Assisting with guest requests and complaints
- Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)
- Checking in and out guests
- Creating new reservations
- Communicating with housekeeping checkout rooms and ensuring no breakages before checking out the guest
- communicating with housekeeping on room status of rooms

not limited to the above mentioned

Application Deadline: 2024/11/12

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