Desktop Support Specialist

3 days ago

Pinelands, South Africa Mars Technologies Pty Ltd Full time

**Employment Contract type: Fixed based Contract**

**Job location: Cape Town, Pinelands on site**

**Salary - Market Related**

**Purpose**:
The Desktop Support Specialist is responsible for providing technical support to end-users by troubleshooting and resolving issues related to desktop systems, hardware, and software. The role involves installing, configuring, and maintaining computer systems and peripherals while ensuring timely and efficient resolution of technical problems. The Specialist will also support the deployment of new technology and assist with network-related tasks as needed.

**Responsibilities**:

- Provides and maintains all end-user and server-based computing facilities to specific business areas.
- Maintenance of these facilities involves direct dealings with service providers.
- Interacts with Helpdesk facility for business areas supported to identify issues for resolution.
- Performs and maintains builds of new workstations.
- Performs and maintains builds of development servers as required by development teams in the business areas.
- Maintains all end user computing facilities (e.g. printing fax telephone).
- Provides and maintains all end-user and server-based computing facilities to specific business areas.
- Maintenance of these facilities involves direct dealings with CSC and other service providers.
- Interacts with Helpdesk facility for business areas supported to identify issues for resolution.
- Performs and maintains builds of new workstations in line with desktop management principles.
- Performs and maintains builds of development servers as required by development teams in the business areas.
- Provides assistance to CSC in the build of Production servers.
- Maintains all end user computing facilities (e.g. printing, fax, telephone).
- Liaises with CSC and provides recipes for third party software requirements for desktop builds.
- Performs hardware and software audits to ensure compliance to licensing.
- Performs regular research on MS desktop and server technologies and ensure patch releases are applied appropriately.
- End user support
- MS Office Support
- Network Troubleshooting
- MS Windows Troubleshooting and support

**Personal Effectiveness**
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.

**Job requirements**
- Matric
- Microsoft certifications
- HP certification advantageous
- Knowledge and experience of Microsoft operating systems
- Knowledge of Spotlight, Front Office, etc. advantageous
- Knowledge of Active Directory, Microsoft Azure, AWS, etc.
- Hardware repairs and upgrades
- Five years’ experience working in an IT desktop support environment
- Client Focus
- Decision Making
- Initiating Action
- Ownership
- Team Orientation
- Technical Knowledge
- Valid drivers’ licence and own reliable transport
- Previous service desk experience advantageous

Pay: R180 000,00 - R240 000,00 per year

Application Question(s):

- Are you comfortable working on a fixed term contract base at our client in Pinelands?

**Education**:

- High School (matric) (required)

**Experience**:

- Desktop support: 5 years (required)

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