UX Researcher

5 days ago

Centurion, South Africa ARCS Full time

**Job Purpose**:
To research UX best-practices, competitors and user needs. Conducts user-testing, analyses data to inform design process. Manages content for certain projects/areas.

**Job objectives**:

- To support the product design team in delivering digital touchpoint experiences that our customers engage with
- To support the product design team in developing customer journey strategies that consistently improve the customer experience and drive a customer centric culture throughout the business
- To research UX best practices across both competitors and user needs requirements
- To analyze CX and UX data to inform our UX design process
- To collaborate with stakeholders and design team members

**Minimum requirements**:
**Job related knowledge**:
Essential
- User testing research and usability testing (applied)
- Analyzed research findings for a better understanding of user insight (applied)
- Good understanding of analytics and the UX design process (applied)
- Good understanding of what motivates a customer, (applied)

Desirable
- Previous UX research (banking advantageous)

**Job related skills**:

- Analytical thinking: ability to read user and market research findings using logical and scientific reasoning (competent)
- Written and verbal communication (competent)
- Ability to conduct research (competent)
- Attention to detail (competent)
- Time management skills (competent)

**Job experience**:

- Essential: Minimum of 2 years experience in market research
- Desirable: 3 years experience in market research

**Education**:
Bachelors Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline)

**Essential Competencies**:

- Deciding and Initiating Action
- Working with People
- Writing and Reporting
- Presenting and Communicating Information
- Analyzing
- Learning and Researching
- Planning and Organizing
- Adapting and Responding to Change

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