Client Services Coordinator
2 weeks ago
Our amazing consumer electronics client is looking for a **Client Services Coordinator** in Sandton.
The role of the Client Service Coordinator is to ensure that we deliver the highest quality service to our clients and their customers. You will be responsible for **B2B** communication, the day-to-day performance management of our clients, analysis of how operational services are delivered with each business unit, and how service delivery and processes can be improved during the order stages.
**Key Responsibilities**:
- Developing and sustaining solid relationships with clients
- Handing B2B communications
- Addressing and resolving B2B & B2C queries
- Acting as the main point of contact between clients and internal teams
- Communicating and collaborating with internal departments to ensure that the clients needs are met
- Compiling reports on the account progress and service levels
- Developing a thorough understanding of the client's needs and requirements and preparing customised solutions
- Build and maintain strong long-lasting customer relationships with all stakeholders internally and externally
- Performance manage internal departments on a day to day basis to ensure service levels are met and work on solutions for any challenges.
- Decision making for any issues to ensure customers are kept happy
- Compiling weekly and monthly statistics and presenting to the client & senior management
**Requirements**:
- Matric
- Relevant tertiary qualification
- B2B Client facing experience
- Must have at least 3 years’ experience in either customer service or account management
- Banking/FSP sector will be advantageous
**Salary**: R8 000 - R12 000 per Month
**Benefits**:
- Medical Insurance 100% contribution
- Funeral Cover 100% contribution
- Provident Fund 4% employee contribution and 4% employer contribution
- Profit Sharing/Performance Bonus
**Salary**: R8,000.00 - R12,000.00 per month
**Experience**:
- B2B Client facing: 3 years (required)
- customer service or account management: 3 years (required)
- Banking/FSP sector: 3 years (required)
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