Front Arena Technical Support Lead

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

**Job Description**:
Duties and Responsibilities:

- Understand the entire Front Arena infrastructure setup, establish relations with business stakeholders and Tech teams across CIB Markets and Digital areas, become the main point of contact for Tech support of Front Arena and Market Risk (FRTB) systems and provide reporting to business about systems stability.
- Contribute to business strategy and drive open actions to completion.
- Schedule and leading meetings to identify product issues, assist with the execution of the roadmap on an ongoing basis and assisting with iterative and daily traction, to achieve Business outcomes.
- Understand Absa CIB Technology landscape, strategic intent, and the role within the broader Absa Technology landscape to meet the needs of key deliverables of the organization.
- Manage relationships with external services providers by ongoing engagements with key stakeholders, primarily at senior and executive level.
- Collaborate with the Tech Development, Support, Business and Vendor teams deliver world class Front Arena and Market Risk (FRTB) solutions in South Africa and the Rest of Africa.
- Collaborate with Front Arena and Market Risk (FRTB) consumers to drive new requirements and initiatives from concept through to delivery, including requisite approval processes and post implantation reviews (PIR)
- Ensure strong controls are in place end-to-end and adhered to, including activities related to access, operational processes, legal, compliance and regulatory.
- Engage and communicate with stakeholders on a regular basis to assess and understand their business requirements.
- Work with the agile delivery team, technical leads, and product management team to build and implement world class technology solutions.
- Ensure all personal developments plan activities are completed within specified time frame.
- Work with Internal and External Auditors where required.
- Work closely with internal teams and customers in a highly collaborative and communicative environment.
- Support the development and implementation of incident management processes, including tracking, reporting, and insuring timely resolution of issues.
- Write technical documentation and operational procedures for use by other technical support teams.
- Continually improve the monitoring, alerting, and incident remediation procedures.
- Manage and lead the Front Arena and Market Risk teams respectively.

Key critical requirements:

- Bachelor's degree in Computer Science, IT Engineering, or related field, preferred
- 8+ years’ Technology experience
- Front Arena Functional experience eg, (Trading Manager, Trade Filters, Query Folders, YieldCurves)
- Proficiency in writing scripts using Bash, Python, ACM, AEL, ADFL.
- Ability to work flexible hours, including shift work and weekend/on-call rotations.
- Hands-on experience with automation tools such as AzureDevOps, Github Actions, Jenkins or similar, preferred.
- Hands-on experience with ticket logging and incident management tools.
- Experience with working in an Agile or DevOps culture will be advantageous.
- Experience in working with Service Level Agreements (SLAs).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.

Technical Skills:

- Linux Scripting advantageous
- Basic SQL experience mandatory
- Automation skills mandatory
- Troubleshooting ability mandatory
- Front Arena Technical skills mandatory

Advantageous
- Front Arena Functional skills advantageous
Front Arena coding advantageous
- CI/CD tools advantageous (Azure DevOps, GitHub, Jenkins)
- Powershell advantageous
- Understanding of Financial markets advantageous
- Agile or DevOps cultural exposure advantageous
- Experience and knowledge of financial products
- Min 3-5+ years’ experience in financial services or similar role
- Incident and Service Management Frameworks (ITIL)
- Cloud certification

Education

Bachelor's Degree: Information Technology
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_