Lounge General Manager

6 days ago

Nelspruit, South Africa The Roberts Connexion Full time

**Responsibilities**:

- Managing a team of 20 staff members
- Full HR management, recruitment and training
- Disciplinary procedures
- Provide leadership and vision to subordinates
- Uphold Team Spirit
- Uphold and implement policies, procedures, regulations and standards
- Effective people development, leadership and training
- Budget forecasting and CAPEX
- Budgeted profitability
- Financial management
- Ensuring profitability of the lounges
- Financial control on all aspects of all operations in the lounge
- Adhering to strict food cost control budgeting whilst maintaining highest quality of product delivery
- Stock and asset management
- Quality control / safety and security
- Administration management
- Key Accounts Management
- Assisting in upholding market leader status in Hospitality
- Guest satisfaction - Ensuring guests are satisfied at all times and in all aspects
- Hygiene Audits - minimum target of 85%
- Mystery shopper program target of 85%

**Minimum Requirements**:

- Grade 12
- Hospitality Management qualification preferable
- 5 years Senior Management experience gained in an upmarket F&B environment
- Strong HR/IR knowledge
- Computer literate with advanced working knowledge of Microsoft Office Outlook, Word and Excel
- Highly presentable
- Excellent command of the English language with solid verbal and written communication skills
- Proven ability to proactively analyse financial and economic data and proactively advise against potential risk
- Proven exceptional track record of guest interaction and service recovery
- Able to work flexible hours, weekends and holidays and late shifts and travel
- Own transport

**Job Types**: Full-time, Permanent

**Salary**: R30,000.00 per month

Ability to commute/relocate:

- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you vaccinated
- Do you have a criminal record

**Education**:

- High School (matric) (required)

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