Key Account Manager

**Key Account Manager [Enterprise Sales - South Africa]**

**Location**: Hybrid Role, based in Gauteng (offices in Sandton, JHB)

**Department**: Enterprise Sales (South Africa)

**Company**: Peach Payments

**About Peach Payments**

Peach Payments is a cutting-edge fintech company shaping the future of digital payments across Africa. We empower businesses of all sizes - from startups to enterprise merchants - by providing a secure, scalable, and seamless payments infrastructure.

**Team**
**Mission**

Our mission is to be the trusted partner that empowers Africa's leading enterprises to thrive in the digital economy.We drive the adoption of Peach Payments' cutting-edge solutions among key enterprise merchants, building a secure, scalable, and seamless payments infrastructure that unlocks new opportunities for growth.

We cultivate lasting partnerships that go beyond transactions to build deep, strategic relationships. We are committed to understanding our client’s unique challenges and delivering tailored solutions that ensure their long-term success.

Key Account Management forms part of the engine of enterprise growth, not only by acquiring new business but by nurturing and expanding our existing portfolio. We aim to pursue excellence, consistently delivering value that solidifies Peach Payments' position as a market leader in Africa's fintech landscape.

**Role Overview**

We're looking for an experienced and passionate **Key Account Manager** to join our dynamic South African Enterprise Sales team. This role is for a proactive sales professional who wants to make a significant impact. You'll go beyond simply managing accounts; you'll be responsible for **owning your clients' long-term success**. This means truly understanding their business, acting as a trusted partner, and helping them achieve sustainable growth.

**Role expectations**

You'll be the primary point of contact for our most valuable clients, focusing on building deep, lasting relationships.

Your time will be divided across these key areas:

- **40% - Nurture, Manage and Grow**: Manage and nurture our existing portfolio of merchants for retention. Your mission is to identify and capitalize on opportunities to upsell and cross-sell, deepening our partnership and increasing our share of their business.
- **20% - Project Management**: Take the lead on go-live projects for new enterprise clients. You will be the orchestrator, ensuring a smooth and successful integration from start to finish.
- **20% -Cross Sell/ Up Sell**: Actively seek out and secure new opportunities of cross selling and up selling to the existing merchant base. You'll be a hunter as well as a farmer, expanding on our adoption of new products and services.
- **10% - Project Management**: Take the lead on go-live projects for new enterprise clients. You will be the orchestrator, ensuring a smooth and successful integration from start to finish.
- **10% - Pipeline Management and forecasting**: Maintain a healthy, organized pipeline, ensuring a consistent flow of opportunities and a clear view of your performance whilst forecasting for future opportunities.

**Competencies: What You Bring**

We need a proactive, results-oriented individual with a proven track record. You should be:

- **Experienced**: You have **5-9 years of experience** in a client-facing sales or account management role, with a history of exceeding targets.
- **Tech-Savvy**: You can quickly grasp complex technical concepts, including our **Peach Payments API**, and build rapport with highly technical customers.
- **A Payment expert**: Having an in-depth knowledge of Payments will be advantageous to the success within the role, as well as in your onboarding
- **A Problem Solver**: You can understand intricate enterprise requirements and design custom solutions that meet their needs while aligning with company goals.
- **A Master Communicator**: You possess great negotiation, listening, and communication skills, allowing you to influence client management and align internal teams.
- **Highly Adaptable**: You thrive in a fast-paced, ambiguous startup environment and can manage multiple projects and relationships simultaneously

**Why Join Peach Payments?**
- **Impact**: Work on mission-critical payments infrastructure processing millions of transactions.
- **Growth**:Be part of a fast-growing company expanding across Africa.
- **Culture**: Join a high-performance, diverse, and empathetic team focused on respect for people and merchant success.
- **Flexibility**: Remote-first hybrid working - work from anywhere while staying connected to a world-class team.
- **Benefits** - Benefits include a generous annual and life leave allocation, market related salaries, owning the piece of the Peach pie through VSOP and more.

**Be part of our journey to redefine digital payments in Africa**

At Peach Payments we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experiences.