Retention Advisor

1 week ago

Pretoria, South Africa Sage Group PLC Full time

**Advert**
- People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
- This role will be responsible for managing all aspects of contract renewals for the medium business segment. As such the key responsibilities will include ensuring customer retention and renewal revenue targets are met and exceeded on annual customers, through solid collaboration across internal lines of business and, externally with customers and Sage Business Partners, via digital communication. You will establish yourself as a trusted advisor and accountable for the identification of growth opportunities in collaboration with business partners and their customer base

**Key Responsibilities**
- 1. Ensure Business partner/ customer queries are responded to within the specified turnaround time via digital responses
2. Deliver revenue performance and operational outcomes in line with budgetary expectations and performance KPI’s
3. Build strong alliances with Business Partners to facilitate successful 90-day planning around linked renewals
4. Establish strong collaboration with sales teams, providing regular insight on assigned customers and assisting to identify opportunities for incremental revenue
5. Align, Influence, and manage across lines of business to drive business value and ensure prompt resolution of escalated issues
6. Develop and maintain strong professional relationships with customers and Business Partners to ensure customer satisfaction and retention
7. Provide accurate and timely forecasting for monthly, quarterly, and annual performance, including risk and opportunity analysis
8. Other duties as required from time to time (Customer nurture campaigns etc)
9. Play an integral role in supporting the company’s cloud migration strategy

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