Technical Manager

1 week ago

Krugersdorp, South Africa Fidelity Services Group Full time

**Key Responsibilities**:
**Installation Management**
- Supervise and coordinate day-to-day activities of the telematics installation team.
- Plan and schedule installations to meet customer deadlines and internal SLAs.
- Provide technical guidance and training to installation technicians.
- Perform pre-installation checks and post-installation inspections to ensure standards are met.
- Troubleshoot and resolve installation-related issues promptly.

**Quality Control (QC)**
- Develop and implement QC processes and checklists for telematics hardware installations.
- Conduct random audits and quality inspections to ensure installations meet company standards and client requirements.
- Maintain records of QC inspections, non-conformities, and corrective actions.
- Provide feedback to technicians/technical managers and implement continuous improvement practices.

**Stock & Inventory Management**
- Oversee the receipt, storage, and distribution of telematics equipment and installation materials.
- Monitor stock levels to prevent shortages or overstocking.
- Coordinate with procurement for stock replenishment based on project requirements and forecasts.
- Maintain accurate inventory records using inventory management systems.
- Ensure stock is handled, stored, and labeled correctly to prevent damage or loss.

**Reporting & Documentation**
- Prepare and maintain detailed reports on installation progress, stock usage, and QC outcomes.
- Ensure all installation records, customer sign-offs, and related documentation are complete and accurately filed.
- Communicate regularly with management regarding project updates, risks, and inventory needs.

**Requirements**:

- Proven experience in telematics installations, preferably in a managerial or supervisory role.
- Strong knowledge of telematics hardware and installation standards.
- Experience in quality control and inventory/stock management.
- Proficient in using inventory management and reporting systems.
- Excellent organizational and time management skills.
- Strong leadership and team coordination abilities.
- High attention to detail and problem-solving skills.
- Valid driver’s license.

**Preferred Qualifications**:

- Technical certification in electronics, automotive systems, or related field.
- Experience with fleet management systems, vehicle tracking, or IoT solutions.
- Familiarity with ISO standards or other quality frameworks

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

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