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Head Waiter

2 weeks ago

Johannesburg, South Africa The Change Lab Full time

KEY ROLES & RESPONSIBILITIES
- Ensure that service is up to Rikasthe Fabourg standards
- Take care of patrons and ensure high quality service at all time
- Explain menu to detail, If costumer request
- Introduce food when serve to guest
- Ask for allergies when taking order
- Perform and dbl check opening and closing duties
- Fill in opening and closing check list
- Perform set up / break down of the restaurant
- Clean table, replace plates and silverware whenever needed
- Suggestive upselling
- Keep friendly atmosphere at all time
- Offer salt and pepper to serve
- Greet and possibly welcome the guest
- Take order, post it to EPOS system
- If there is any enquiry for booking contact with reception
- Communicate with runners and manager in charge all time

KEY ROLES & RESPONSIBILITIES
- Organize the set up before service
- Attend daily briefing
- Guide and help runners, waiters who is working within your section

PERSONAL ATTRIBUTES
- Reading, writing and oral proficiency in the English language
- Team player with a creative and outgoing personality
- Must be well-presented and professionally groomed at all times
- Good communication and customer contact skills; good problem resolution skills
- Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails.

EXPERIENCE
- Minimum of 2 Years’ experience in an upscale fast paced and upscale establishment.

**Job Types**: Full-time, Permanent

**Experience**:

- Waiter: 2 years (required)