Call Centre Agent

1 week ago

Kempton Park, South Africa AVI Limited Full time

AVI Field Marketing is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at store level. Field Marketing has its very own National Call Centre to support the Field Marketing team.

An opportunity has become available for a **Call Centre Agent** on a **3-month fixed term contract basis** to be based at the National Call Centre in Isando. The role will entail - answering incoming calls from customers to take orders, enquiries and questions, handle complaints, troubleshoot problems and provide information. The position will report to the Call Centre Team Leader.

**Key Performance Areas**:

- Customer and sales management
- Administration and control
- Order Management
- Ensure any discrepancies are followed up with rep or customer prior to order capture
- Ensure minimum order value/quantity is adhered to
- Ensure all customer/order queries, are appropriately resolved and communicated
- Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per Depot procedure
- Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold
- Establish and maintain contacts within depots to ensure service requirements are met

**Experience Required**:

- 2 years call centre experience inbound and outbound essential
- FMCG industry experience advantageous
- Computer literate - MS Office
- Knowledge of SAP

**Qualifications**:

- Completed Grade 12 (Matric) essential
- Call Centre certification

**Competencies**:

- Remain composed and resilient
- Deliver customer service
- Communicate clearly
- Govern and follow rules
- Flexible and open to change

  • Call Centre Agent

    2 weeks ago

    Kempton Park, South Africa AVI Limited Full time

    **AVI Field Marketing** is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at the store level. Field Marketing has its very own National Call Centre to support the Field Marketing team. An...

  • Call Centre Agents

    2 days ago

    Kempton Park, South Africa Skills Excel Joburg Full time

    We are looking for highly Motivated Call center agents eager to learn and grow in the Call Centre Industry.. Job Responsibilities and Duties: - Management and resolve customer complaints. - Sell products and place customer orders telephonic - Identify and escalate issues to supervisors. - Provide product and service information to...

  • Call Centre Agent

    1 week ago

    Kempton Park, South Africa Safair Operations Full time

    **Safair Operations, operating as FlySafair has vacancies for Call Centre Agents at our Head Office in Bonaero Park. The successful applicants will report to the Manager: Customer Care Centre through the Assistant Manager: Customer Care Centre.** **RESPONSIBILITIES**: - **Receive calls from customers / passengers;**: - **Deal with problems such as delays,...

  • Call Centre Agents

    1 week ago

    Menlyn Park, South Africa Assupol Full time

    Description **1. Market products and achieve sales target (TCF)** - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **2. Fit and Proper Requirements** Adhere and comply to FSB board notice in terms of FAIS **Requirements**: **Formal...

  • Call Centre Team

    2 weeks ago

    Kempton Park, South Africa FlySafair Full time

    Gauteng, Kempton Park - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Call Centre Team Leader** ***at our head office in **Bonaero** **Park.** The successful applicant will report to the **Assistant Manager: Client Contact Centre.** **RESPONSIBILITIES**: - Ensure that service level agreement turnaround times are...

  • Call Centre Agent

    1 week ago

    Menlyn Park, Gauteng, South Africa US CAPITAL Full time

    Afspraak Agente /Booking Agents (Call Centre) AdIs jy n energieke persoon met baie goeie telefoniese etiket, kom sluit dan aan by ons span.Salaris Basies – R5000 + Kommissie Struktuur en IncentivesVereistes:· Telesales en verkope ondervinding· Vlot in Afrikaans en engels· Goeie telefoniese etiket· Werks ure: 8 - 5 Maandag tot Vrydag· Matriek· Geen...

  • X2 Agent: Call Centre

    1 week ago

    Kempton Park, South Africa Motus Corporation Full time

    Discover your potential as a Agent: Call Centre: Mobile bus sales based in Spartan Head Office. A dynamic leader in the car retail sales industry is looking for an experienced Representative who is professional and friendly as well as patient and tolerant to join their resilient, target driven team. **Position Overview**: To identify the needs of customers,...

  • Inbound Call Centre Agent

    2 weeks ago

    Kempton Park, South Africa Skills Excel Training Institut Full time

    General Purpose Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks, **Responsibilities**: - research required information using available resources - manage and resolve customer complaints - provide customers with product and service...

  • Part Time Customer/technical Call Centre Agent- Jet

    2 weeks ago

    Jet Park, South Africa Core Group Southern Africa Full time

    The contact centre agent is responsible for the provision of a single point of contact for iStore clients to log problems and request in a professional, service orientated manner maintaining the highest level of customer satisfaction by seeking first call resolution thereby ensuring that the contact centre meets the required standards and measures. You would...

  • Call Centre Agent: Auto Pedigree Spartan

    1 week ago

    Kempton Park, South Africa Motus Corporation Full time

    Discover your potential as a Call Centre Agent at Auto Pedigree based in Kempton Park. A dynamic leader in the car retail sales industry is looking for an experienced Representative who is professional and friendly as well as patient and tolerant to join their resilient, target driven team. **Position Overview**: To identify the needs of customers, match...