Snr Manager: Service Integration Management

1 week ago

Centurion, South Africa BCXP Full time

Structure, Grade & Reporting Job Grade / Level M4 Business Unit Cloud Platform Solutions Department Services Management (SIM) Position reports to: Service Integration Manager Span of Control: 0
Core Description
To oversee and direct the management of infrastructure services to ensure synergy between contractual obligations and the service delivered to the customer. Key Deliverables / Primary Functions
Contribute towards the Service Management strategy and define the SIM service strategy for the customer to ensure the successful implementation of the strategy to achieve business objectives.
Oversee service management in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
Lead the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
Contribute to the development of service schedules and manage the maintenance of service level agreements (SLA’s) and operational level agreements (OLA’s).
Develop and manage the implementation of processes and procedures to deliver on services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to customer.
Manage and/or oversee multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements. Provide detailed guidance to project teams on all service management issues.
Manage the identification and mitigation of operational risk within their customer.
Manage the annual budget and forecasts within financial guidelines for the specific customer, directing and coordinating activities to achieve revenue and cost containment targets.
Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance. Functional Skills
Project Management
Budget Management
Risk Management
Contract Management
SLA & OLA Management
IT Processes & Procedures Behavioural Competencies 4. Communication and Impact (Observed throughout the interview process) 5. Decision Making 2. Meeting the customer expectations 1. Developing and implementing strategy 3. People -Team Leadership Qualifications Relevant Degree (NQF7) in IT/Business/Commerce OR NQF 4 (Grade 12) Experience
4 years’ experience in service management of large accounts, within a large and highly complex organisation.
Alternatively, 5+ years’ experience in service management of large accounts. Certifications / Professional Registration Applicable industry certification is required Special Requirements/ Employment Condition Valid Drivers license Ability to cope under pressure Willing to work extended hours Work Characteristics Billable Office Based position

  • Facilities Manager

    5 days ago

    Centurion, Gauteng, South Africa Snr Full time R3 500 000 - R7 000 000 per year

    Our client, a state-of-the art technology and manufacturing company, is searching for an exceptional Facilities Manager to provide leadership and strategic direction, ensuring the integrated and efficient management of facilities projects, utility engineering services and environmental variables. Minimum Requirements:B.Sc / B.Eng or B.Tech in Mechanical...

  • Integrated Assurance Manager

    2 weeks ago

    Centurion, South Africa Risk Management Full time

    **Introduction** - Are you ready to lead and innovate within a forward-thinking financial services organization? Momentum Group is seeking a dynamic **Integrated Assurance Manager** to oversee and execute our cutting-edge assurance framework, enabling the achievement of strategic objectives. We are looking for a seasoned professional with a deep...

  • Snr Spec: Project Management

    2 weeks ago

    Centurion, South Africa BCXP Full time

    Structure, Grade & Reporting Job Grade / Level S4 Business Unit Cloud Platform Solutions Department Service Management Position reports to Snr Manager: PMO General Span of Control Core Description Manage the day-to-day running and delivery of large/strategic projects with BCX customers within the specified and agreed upon scope, timeframe, budget and quality...

  • Work Integrated Learning Programme: Management Assistant

    5 days ago

    Centurion, Gauteng, South Africa SOUTH AFRICAN WEATHER SERVICE Full time R80 000 - R120 000 per year

    DeclarationThe South African Weather Service (SAWS) is a Section 3(a) public entity under the Ministry of Water and Environmental Affairs and is governed by a Board of Directors. The company became a public entity on 15 July 2001 in terms of the South African Weather Service Act (No. 8 of It is an authoritative voice for weather and climate forecasting in...

  • Snr Specialist: Product

    2 weeks ago

    Centurion, South Africa Telkom South Africa Full time

    Snr Specialist: Product & Brand Communic Job title: Snr Specialist: Product & Brand Communic Job grade: S4 Group/ BU: Openserve Division: Openserve Span of control: 0-5 Reports to: Executive Management Core Description Accountable to develop, implement and maintain all PR Product & Brand external communication strategy and Interface with Business...

  • Integration Manager

    5 days ago

    Centurion, South Africa Liyema Consulting Full time

    Integration Manager Reference: JHB -FE-1 Join our team as an Integration Manager, where you'll lead the charge in implementing Privileged Account Management (PAM) solutions. In this role, you'll collaborate with cross-functional teams, design PAM strategies for Linux-based environments, and ensure seamless integration. Bring your expertise in ITIL, agile...

  • Civil Engineer

    4 days ago

    Centurion, Gauteng, South Africa Snr Full time R450 000 - R900 000 per year

    Our client, a National legacy manufacturing company, is searching for a highly skilled Civil Engineer with demonstrated Project Management competencies to establish and lead companywide projects and initiatives, advising the business on all project elements, including engineering design, quality planning, installation, commissioning and ensuring that...

  • Manager : Infrastructure and Integration

    2 weeks ago

    Centurion, South Africa Trans-Caledon Tunnel Authority Full time

    The purpose of this role is to : Manage the integrated design and implementation of Infrastructure & Application Architecture and provideexpertise and advice on the Infrastructure & Application Architecture related matters, in accordance withrelevant legislation and in alignment with the strategic objectives of TCTA. This role plays an important role in the...

  • Snr Manager: Service Management Tech/permanant

    4 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department Service Management, IT Operations Centre Job grade M4 Core Description 7 years’ experience in Service Management technology solutions and tools with at least 2 years in a management or senior management capacity OR 9 years’ experience in Service Management technology solutions and tools...

  • Snr Manager: IT Architecture

    7 days ago

    Centurion, South Africa Telkom SA Limited Full time

    **Core Description**: Competencies**:** Job Responsibilities**: See attached** Required Certification**: TOGAF, EA, ITIL, ISSAP advantageous. **Qualifications**: 3 year Bachelors Degree or equivalent qualification (NQF level 6) in preferably IT, Computer Science, Information Systems, Engineering.** Experience**: 7 years of experience in at least 3 of these...