Rsa - Travel Consultant with Amadeus Experience

2 days ago

Durban, South Africa Flight Centre Full time

**Job no**: 511451
**Brand**: Flight Centre
**Work type**: Full time
**Location**: Durban South
**Categories**: Leisure Travel & Retail

**Job title**:
**Flight Centre Experience Travel Consultants**

**Purpose**:
The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert

knowledge to our customers to grow Flight Centre’s market share and win customers

**Primary duties and responsibilities (KRAs)**
- Sales Ability:

- Follow the OBW sales process
- Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
- Strong conversion ratio through pricing, product offerings, up
- selling and customer service.
- Product Expertise:

- In depth knowledge of your TOP 5 destinations in store
- In depth knowledge of your TOP 3 customers personas in store
- Continuous self-development on preferred Helio product
- Experts in air and land product - whole-tailing
- Participating in all product webinar and training to stay up to date with complexity of travel
- Customer experience
- Strong customer engagement driven through person to person ethos
- Customer relationship management to promote the FCB brand
- Increase following on all social media channels
- Seamless Customer experience online and offline
- Following and ensuring pricing strategy to gain market share
- Systems and processes:

- Follow OBW procedures to mitigate risk within business
- Drive air and land pricing strategy
- Embrace technology and automation within FCB
- OBW processes of systems implemented

**Hierarchy**:
Area Leader and FCB General Manager

**Job Requirements**

**Education and qualification**:
**Minimum requirements**

**Added advantage**

Matric

Tertiary qualification - advantageous

**Experience**:

- SA citizen/Relevant working visa
- 1 - 2 years Travel Consultant experience
- Amadeus experience
- Travel experience - advantageous

**Other**:
**Location**:
Located at the store

Travelling:
Determined by business needs

Office hours:
Determined by business needs

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